Customer Success Manager (English and Russian/Ukrainian are required)
Компания: U Trust Insurance Agency LLC
Город , Astana,
Зарплата:
Размещено: 2025-05-23 00:00:00
Описание
About the Role
As a Customer Success Manager, you will play a critical role in supporting our clients after the policy bind process (Post-Bind). You will ensure they fully understand how to use our insurance services, assist with onboarding and training, and provide ongoing support to drive satisfaction and retention.
Key Responsibilities
Manage and support clients through post-bind processes
Help customers understand how to effectively use our services and platforms
Onboard and train new clients
Build and maintain strong, long-term relationships with clients
Respond to customer inquiries and resolve issues in a timely and professional manner
Monitor customer engagement and identify opportunities for upsell or additional support
Collaborate with internal teams to continually improve the customer journey
Tools You’ll Use
Salesforce Sales Cloud (CRM & task management)
Zoom Phone and Zoom WorkSpace (client communication & collaboration)
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