Customer Success Manager (English and Russian/Ukrainian are required)

  • Компания: U Trust Insurance Agency LLC
  • Город , Astana,
  • Зарплата:
  • Размещено: 2025-05-23 00:00:00

Описание

About the Role

As a Customer Success Manager, you will play a critical role in supporting our clients after the policy bind process (Post-Bind). You will ensure they fully understand how to use our insurance services, assist with onboarding and training, and provide ongoing support to drive satisfaction and retention.

Key Responsibilities

  • Manage and support clients through post-bind processes

  • Help customers understand how to effectively use our services and platforms

  • Onboard and train new clients

  • Build and maintain strong, long-term relationships with clients

  • Respond to customer inquiries and resolve issues in a timely and professional manner

  • Monitor customer engagement and identify opportunities for upsell or additional support

  • Collaborate with internal teams to continually improve the customer journey



Tools You’ll Use

  • Salesforce Sales Cloud (CRM & task management)

  • Zoom Phone and Zoom WorkSpace (client communication & collaboration)

  • DocuSign (document handling & signature collection)

  • Office 365 (Outlook, Excel, Word, Teams, etc.)

  • Other internal systems and tools as required

Requirements

  • Previous experience in Customer Success, Account Management, or a related customer-facing role

  • Understanding of insurance industry processes is a plus, especially post-bind workflows

  • Strong communication and problem-solving skills

  • Comfortable with remote work and multitasking across multiple systems

  • Tech-savvy and experienced with digital tools and platforms

  • Availability to work full-time during Pacific Time (PT) business hours

What We Offer

  • 100% Remote work

  • Collaborative and supportive team culture

  • Training and growth opportunities

  • Competitive compensation based on experience

Interested?
We’d love to hear from you! Please submit your resume and a short note about why you're a great fit for this role.

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