Мы ищем Support Manager, который будет отвечать за процессы поддержки, направленные на улучшение пользовательского опыта, оперативное решение обращений и повышение удовлетворённости клиентов.
Твои задачи:
Предоставление ответов на вопросы пользователей сайта и в социальных сетях;
Работа с несколькими чатами одновременно.
Наши ожидания:
Грамотная письменная речь (русский и казахский язык);
Желание помогать пользователям сайта;
Скорость печати от 200 знаков в минуту;
Оборудование для работы удаленно (компьютер или ноутбук).
Будет плюсом:
Опыт работы в поддержке
Мы предлагаем:
Стабильный график работы 2/2 (9:00 - 21:00 или 21:00 - 09:00);
Полное обучение продукту и постоянная поддержка от опытных коллег;
Частичная компенсация обучения/медицинского обслуживания после испытательного срока;
Удаленная работа;
Дружный и поддерживающий коллектив без токсичности, где каждый является другом и помощником;
Безграничные возможности раскрывать свой потенциал, расти и развиваться вместе с компанией.
Ждем твоего отклика!
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