Tech support engineer (L3)

Описание

Syrve is a comprehensive POS and Restaurant Management Software solution that can be tailored to your needs and specializes in helping bars, restaurants, takeaways, and other hospitality businesses achieve more with less. Designed to meet the complex and evolving needs of the sector, Syrve is here to help you thrive.

About

As a Technical Support Specialist, you will play a pivotal role in ensuring the smooth operation and resolution of technical challenges for Syrve software users. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both clients and internal teams. You’ll have the opportunity to work with cutting-edge technology, including cloud environments, databases, and restaurant management software while collaborating with international teams to deliver exceptional support to our B2B clients.

Requirements

• At least 3 years of experience as a technical support specialist.

• B2B customer/tech support experience is a plus.

• Should have a working knowledge of databases (SQL and PostgreSQL).

• Should have a working knowledge of one or more database query languages.

• Experience with back- and front-office equipment (very desirable).

• Basic knowledge of server OS administration.

• Proven written communication skills in Russian (C1) and English (B2 level).

• Experience in POS and restaurant management software is a big plus.

• Experience with logs and the ELK technology stack is a big plus.

Responsibilities

• Solve incidents and non-trivial technical problems with Syrve software.

• Interact with the technical services of Syrve partners.

• Work with Syrve software and the whole stack of technologies of the Syrve software environment.

• Interact with the development team and the DevOps team, and be part of this process.

• Actively work with cloud technologies.

We Offer

• Engaging work environment with highly qualified specialists.

• Opportunities for professional development and career growth.

• Competitive paid time off and paternity leave.

• The chance to work in an international company with a diverse team.

• Compensation for English language course.

• Gym membership reimbursement.

• Comprehensive health insurance coverage.

• Flexible remote work options.