Reservations Agent

Описание

Reservation Agents make guests' stay unforgettable, so they return to our property again. They greet and register guests and provides prompt and courteous service, resolves guest challenges throughout their stay in our hotel, upgrades guests, as required. Reservation Agents promote hotel services, amenities and upsells products to the guests.

What does RESERVATION AGENT do in Hotel?

• Leading the reservation processes
• Answering external and internal calls and directing them appropriately
• Responding to all guest requests in an accurate and timely manner
• Knowing the type of rooms available as well as their location and layout
• Preparing group resume, necessary reports
• Checking and answering emails

What is REQUIRED for this position?

• Previous experience in Front Office or Reservation in hotels
• Fluent level of written and spoken English, Kazakh, and Russian
• Experienced user of Opera
• Excellent communication and professional telephone manners
• Accurate, punctual, responsible
• Be a good team player

What we OFFER as a company?

• Work in an international hotel brand according to global standards

• Social benefits, official employment, and job security

• Friendly and supportive team environment

• Career growth opportunities and access to Hilton training programs

• Participation in the unique GoHilton team member program with special rates for stays and services at Hilton hotels worldwide!

What else is IMPORTANT to us?

Your desire and desire for self-development and the development of other people in the hotel business will consist of the main selection participants!

We will be glad to meet you!