Руководство командой из трех аудиторов, занимающихся аудитами продукта в торговых точках.
Подготовка еженедельных и ежемесячных отчетов.
Проведение бэк-чеков аудиторов, включая выезды в города для проверки выполненных аудитов (4-6 бэк-чеков в квартал).
Взаимодействие с аудиторами и проведение полевого обучения при запуске аудитов качества.
Работа в системе Qset (внутренняя система Ferrero).
Взаимодействие с технической поддержкой при возникновении багов.
Первичная обработка обращений от потребителей в Consumer Care Center
Регистрация жалоб партнеров в системе SAP
Требования:
Продвинутый пользователь MS Office (Excel и Power Point, в частности)
Опыт работы в области контроля качества.
Умение работать с отчетностью и аналитикой.
Готовность к командировкам.
Знание системы Qset и SAP будет преимуществом.
Отличные коммуникативные навыки и умение работать в команде.
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