Technical support (French Speaker)

Описание

The Offer

• A role that offers a breadth of learning opportunities
• Leadership Role
• Fantastic work culture

The Job

Key Responsibilities

• Respond to and manage incoming customer requests via phone
• Serve as the first and single point of contact for technical inquiries and general support
• Provide fast, prioritized assistance to key customers
• Manage call-back services and follow-up communications
• Log and classify all customer interactions (received, attended, abandoned)
• Analyze call data and report service activity and feedback
• Monitor and control real-time call center operations
• Maintain call history and resolution tracking
• Support documentation management and internal communications
• Coordinate external communications with relevant institutions or partners

The Profile

Requirements

• Technical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors
• Software Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)
• Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion
• Professionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks
• Language Proficiency: Fluent English plus native-level fluency in French (EU dialect).

Required Tools

• Internet: Broadband with wired Ethernet connection
• Hardware:
• Processor: Minimum 1.8GHz (64-bit preferred)
• RAM: 8GB or more
• Storage: Minimum 10GB free
• Screen resolution: 1920x1080 preferred
• Wired USB headset
• Operating System:
• Windows 11 or later
• Mac OSX 13 or later

Work Schedule

• 4 to 5 hours per day- Also the possibility of full time
• Between 09:00 to 18:00 CEST
• Monday to Friday

What We Offer

• 100% Remote Work
• Flexible, Project-Based Assignments
• Long-Term Collaboration Opportunities
• Career Development Paths
• Gamification Program (Earn bonuses, paid holiday hours)

Join Us

If you're tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.

• Application Deadline: 05/23/2025

The Employer

Our client is centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents.