Service Delivery Lead

Описание

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Your day-to-day:

• Monitor finished goods inventory at the factory and trigger to adjust the production plan if any risks of OOS
• Oversee stock levels at distributor warehouses, taking action to prevent product shortages.
• Verify the accuracy of orders received from distributors.
• Allocate product volumes for marketing projects and ensure correct and timely shipping of project products to distributor warehouses.
• Launch new products in the market and phase out products in accordance with approved plans.
• Reporting: for the finance department, regional distribution, factory, and distributor.
• Create sales entries in SAP for product sales from the factory to the distributor (sales orders, deliveries, invoices).
• Inform distributors of price changes, manage discounts, and monitor discount issuance.
• Maintain the functionality of work tools and develop new tools and reports as needed.
• Lead or act as a SME in OCS or joint projects with Operations or Commercial or other functions e.g. Customer collaboration.
• Continuously search to optimize the processes, address any changes via standard process building aligned with all involved parties.
• Lead Service Delivery KPIs as a Champion to ensure objectives achievement.

Who we're looking for:

• Proficient in Excel (pivot tables, macros, formulas) and SQL.
• Experience with Power BI.
• English language skills: Upper-intermediate or higher.
• Strong communication skills.
• Attention to detail.
• Analytical mindset.
• Initiative, independence, and ability to act in uncertain conditions.
• Quick learner, focused on continuous improvement, and flexible thinking.

What we offer:

• An opportunity to pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• An opportunity to build an international career and for cross-functional moves.
• Extended social package: life insurance, insurance from critical illnesses, additional payment for preschool development of children, participation in the Employee Assistance Program (financial, psychological and legal consultations) for employees and family members, and much more.

Philip Morris Kazakhstan is the holder of Top Employer Kazakhstan & Global award for 10 consecutive years as well as the only Equal Pay certificate holder in Kazakhstan, which proves our commitment to highest working standards.

Relocation support is not available for this job.