QA Testing & Client Support for SaaS

Описание

Frontline Data Solutions provides web-based environmental, health, and safety software to some of the world's leading chemical, oil & gas, and manufacturing companies. Frontline is a fully distributed organization, and all roles, including this one, can be performed from any location within the United States. Frontline is unique in that it combines the fast-paced, entrepreneurial environment of a start-up software company with the stability and reputation that reflects its 26-year history of serving blue-chip industrial customers.

As a Quality Assurance (QA) team member at Frontline Data Solutions, you’ll play a critical role in ensuring the reliability, usability, and performance of our EHS software. You will be responsible for identifying bugs, testing new features, and collaborating with developers and support staff to maintain high product standards. This role requires strong attention to detail, excellent communication skills, and the ability to think critically from the end-user’s perspective.

The right candidate will have the technical aptitude to understand complex systems and the communication skills to clearly document issues and lead user testing efforts. Frontline's work culture combines the fast-paced, entrepreneurial spirit of a startup software company with the professionalism and stability that reflect our 24-year track record.

The Role

• Frontline is looking for a mid-level QA Testing & Client Support Specialist to be a critical member of our Engineering team.
• Become an expert in several web-based software products.
• Perform Quality Assurance (QA) testing on bug fixes and feature releases.
• Document QA test findings and communicate with software developers
• Support existing customers over the phone and email on technical issues.
• Maintain and update documentation in the online help system.

Ideal Profile

SKILLS YOU'LL NEED

• Bachelor’s Degree or equivalent
• 3+ years’ experience in providing client support for a technical product, preferably enterprise software
• Experience supporting third-party enterprise software (NOT general IT help desk support)
• Experience writing manual test cases, Experience writing automated test cases (MANDATORY)
• Strong verbal and written communication skills

PREFERRED SKILLS:

• Experience with automated testing, especially with Microsoft Playwright
• Experience with Azure DevOps

What's on Offer?

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits