Client servicing executive (Account handler)

Описание

The Client Servicing Executive will be responsible for managing their own portfolio of clients in the area of employee health and benefits. Their duties include managing renewals, invoicing and monitoring client payments, preparing new quotes, cross-selling and upselling additional products, making mid-term adjustments, and quickly and professionally resolving any client inquiries to ensure high client satisfaction.

Responsibilities and Key Tasks

• Build long-term relationships with key decision-makers within client organisations and stay informed about important changes within the client’s company and the insurance market.
• Manage all aspects of account servicing and delivery of health and benefits solutions, ensuring client needs are met in accordance with agreed service standards.
• Identify and document opportunities for revenue growth, business expansion, and development by actively exploring additional opportunities within the existing portfolio and from other sources.
• Ensure timely renewal of policies and mid-term adjustments.
• Develop strategies for client retention and account protection to secure ongoing business.
• Provide support to clients and/or claims teams when necessary in handling claims.
• Establish and maintain strong relationships with insurers through regular contact and liaison to better serve clients.
• Possess a thorough understanding of life, medical, and personal accident insurance offered by Marsh, and stay updated on new technical and product developments to advise colleagues and clients more effectively.

Education and Experience

• Over 5 years of experience in the insurance industry with increasing responsibility directly related to the duties outlined above.
• Higher education is required.
• Fluent in English (spoken and written).
• Good understanding of personal insurance terminology, the core functions of an insurance broker, and various lines of business insurance.
• Excellent organisational skills with the ability to manage multiple inquiries simultaneously.
• Strong written and verbal communication skills.
• Currently hold or be in the process of obtaining an insurance certification, with a willingness to pursue further qualifications and continuing education.
• Proficiency in MS Office (Word, Excel, Outlook).
• Attention to detail and analytical skills
• English(Fluent)
• Russian(fluent)
• Kazakh(preferable)

About us
Marsh is a leading global insurance broker and risk adviser. The company employs over 45,000 professionals across more than 130 countries. Marsh serves corporate and individual clients with data-driven risk solutions and advisory services. It is part of Marsh & McLennan Companies (NYSE: MMC), a global leader in professional services in risk, strategy, and people, with 85,000 employees and annual revenue approaching $20 billion. Through its market-leading businesses such as Mercer, Guy Carpenter, and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

Marsh & McLennan and its affiliates are committed to attracting and retaining the best talent, regardless of gender identity, marital or civil partnership status, ethnicity, nationality, age, disability, sexual orientation, or beliefs.

What to expect?

• A friendly, fast-paced team environment with a strong focus on delivering top-quality service.
• The opportunity to work for a reputable and stable company.
• A culture of collaboration and colleague empowerment, with an emphasis on personal and professional growth.
• Competitive compensation.
• Medical and life insurance (after probation period)
• Lunch is provided
• Fitness (after probation period)