Technical Solutions, Consultant (B2B Connect Client Support)

Описание

The Technical Solutions consultant, B2B Connect client support is a subject matter expert within the function, providing excellent technical support and acting as a consultant across multiple Visa products in their area of responsibility.

This role serves as a technical and functional specialist and works independently with guidance in the most complex situations. Considered the functional expert for their client’s processing and operational business. This role provides tactical support to financial institutions and partners for Visa B2B Connect product.   

B2B Connect is Visa high-value, cross-border payments solution which is designed to give financial institutions a simple, fast and secure way to process cross-border business-to-business payments globally. This role has responsibility for end-to-end client delivery and operations. This role requires knowledge of bank international payment operations, international wire payments and interbank correspondent bank operations.

Candidate is responsible for providing consultation level expertise to internal and external clients on B2B and Money movement products and services. This includes but is not limited to products and services such as B2B Connect, Visa Direct, 3DS Authentication, Authorization and Clearing. The incumbent will be responsible for supporting CEMEA wide initiatives, product activations accelerating time to revenue. They will work in collaboration with Client Resolution, Products, Implementation, Technology, and clients across all markets. The Technical solutions resource will also provide Global and regional teams with market intelligence and product performance insights.

Additionally, the Technical Solutions Consultant will work cross-functionally with peers from other regions using the follow the sun support model. The incumbent will demonstrate an in-depth technical knowledge of all products and services under the Payment Flows representing all aspects of Visa technical support infrastructure. The incumbent will also develop and train team members and act as role model/leader within team.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• Educated to a Bachelor degree level, or equivalent in Computing or business-related subjects would be an advantage
• 4 years of work experience of processing, transaction banking, Wire payments, International Transaction Management, Cash and Treasury management solutions and operations
• Minimum of 3 years’ experience in Customer Support / Account Management role in financial services, software or information services
• Experience in bank international payment operations with in-depth knowledge of international wire payment operations, cash management operations and interbank correspondent bank operations
• Experience with international payment operations teams
• Functional experience in back-office operations, settlement and reconciliation processes
• Knowledge in secure communication protocol such as SFTP, FTPS and HTTPS is a plus
• Self-starter with proven abilities in organizational, conceptual and logical problem solving
• Ability to manage assignments that are of diverse scope and complexity that require significant initiative and good judgment
• Ability to set priorities and manage customer expectations internally and externally, and work both as part od a team and independently
• Ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions
• Superb proficiency with troubleshooting and resolving complex issues
• Proven ability to manage complex technical systems across a number of products, platforms and services
• Proficiency providing technical and consultative support to external customers and identify business needs
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels
• Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
• Demonstrated success in customer relationship management
• Able to convey technical and business issues and to solutions to various internal and external audiences effectively to support organizational plans.
• Understanding of key business metrics and how to use data to inform business decisions
• Able to shift priorities and demonstrate a proactive willingness to influence others, and manage customer expectations
• Familiar with Payment Industry Standards and their application
• Enjoy learning about complex concepts and finding effective ways to communicate them in a clear, concise manner.
• Excellent verbal, written, presentation and interpersonal skills required
• Willingness to travel
• Comfortable using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, Visio, etc.)

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.