Sales operation specialist

Job Location: ​Almaty​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

We're looking for a data-savvy analyst to join our team and turn numbers into meaningful insights. In this role, you'll be responsible for reporting, goal tracking, and process automation, all while collaborating closely with sales and marketing teams. If you're detail-oriented, fluent in Excel, and have experience in analytics within international companies—especially in FMCG, pharma, or retail—this could be the perfect next step in your career.

Main Responsibilities:

Are you passionate about turning data into actionable insights? In this role, you’ll be at the heart of our decision-making process, preparing, updating, and delivering regular reports and analytics that drive our business forward. Setting goals and tracking performance for both distributors and the sales team will be part of your daily rhythm, helping us stay aligned and ambitious.

Additionally, you’ll play a key role in enhancing and automating how we work with data sources and reporting tools, making our processes smarter and more efficient. When ad-hoc requests come in, you’ll be ready to dive into the data and deliver clear, insightful analysis.

Crafting compelling presentations, writing analytical summaries, and communicating findings will be essential as you help translate numbers into narratives. You’ll also identify opportunities to improve existing reports and develop new ones that better serve our evolving needs.

And to ensure everything runs smoothly, you’ll create clear instructions and guidelines for working with reports, empowering others to navigate data with confidence.

Who we are looking for:

To thrive in this role, you bring a strong academic background—ideally a degree in economics, mathematics, finance, or statistics. Your experience in analytics within commercial, marketing, or business analysis functions—especially in FMCG, pharma, or retail sectors—gives you a solid foundation, particularly if you've worked in international companies.

You’re confident working with Excel and Power Query, and you know your way around PowerPoint. Familiarity with VBA is a plus, and if you’ve worked with Power BI or SQL, that’s even better.

Detail-oriented by nature, you don’t let anything slip through the cracks. Managing your time effectively comes naturally to you, and you’re always focused on delivering results. You know how to collaborate with internal stakeholders and communicate clearly, even when the data gets complex.

Being a team player is part of who you are, and your communication skills help you build strong working relationships. And since we work in an international environment, a solid command of English (B1 level or higher) will help you navigate daily tasks with ease.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.