Guest Service Agent

Описание

Guest Service Agents are people, who represent our Vision, Mission and Values in front of the guests. They make guests' stay unforgettable, so they return to our property again. Guest service agent greets and registers guests and provides prompt and courteous service, resolves guest challenges throughout their stay in our hotel, upgrades guests, as required. Guest Service Agent promotes hotel services, amenities and upsells products to the guests.

What does Guest Service Agent do in Hotel?

• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
• Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests.
• Greets customers immediately with a friendly and sincere welcome.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
• Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues

What is REQUIRED for this position?

• Previous experience at the same position
• Knowledge of OPERA application
• Good communication and interpersonal skills
• Fluent English, Kazakh and Russian languages

What we OFFER as a company?

• Work in an international brand according to world standards
• Social package, guarantees and security
• Friendly and open team
• Career Opportunities Access to Hilton learning and development programs
• Access to the unique GoHilton employee program with special prices for accommodations and services at all Hilton hotels worldwide!

What else is IMPORTANT to us?

Your desire and desire for self-development and the development of other people in the hotel business will consist of the main selection participants!

We will be glad to meet you!