Receptionist

Описание

Job Overview
As a Receptionist at Swissotel Wellness Resort Alatau Almaty, you will be responsible for delivering a warm, efficient, and professional service to all guests. You will handle check-in and check-out procedures, manage guest accounts, provide accurate information, and ensure smooth communication between guests and hotel departments.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner.

• Handle check-in, check-out, room allocation, and payment procedures accurately and efficiently.

• Manage reservations in Opera system, ensuring accuracy of guest details, billing, and special requests.

• Ensure all reservations are guaranteed with valid payment methods (credit card, cash, or company guarantee).

• Process guest charges, post payments, and maintain accuracy of guest accounts.

• Handle cash and credit card transactions responsibly, avoiding shortages or discrepancies.

• Monitor guest credit limits and inform management of any exceptions.

• Assist with night audit procedures in the absence of the Night Auditor.

• Provide information about hotel services, promotions, and local attractions; actively upsell rooms and services.

• Handle guest requests such as wake-up calls, transportation arrangements, and VIP services.

• Manage and resolve guest complaints in a courteous and effective manner, escalating issues when necessary.

• Maintain accurate records of shift activities and prepare daily reports.

• Ensure compliance with hotel standards, credit policy, and safety procedures.

• Keep the reception and lobby area clean, organized, and welcoming.

• Maintain positive working relationships with colleagues and other hotel departments.

• Higher education (hospitality or related field preferred).

• Minimum 1 year of experience in a front office or guest service role, preferably in a 4-5* hotel.

• Knowledge of Opera PMS, Fidelio, and MS Office (Excel in particular).

• Strong communication and interpersonal skills.

• Good command of English (oral and written); additional languages are an advantage.

• Knowledge of safety and security procedures, telephone etiquette, and hospitality standards.

• Attention to detail, accuracy in handling financial transactions, and customer-oriented attitude.

• Full-time position with a 5/2 schedule, working in rotating shifts.

• Flexibility required to cover different shifts, including evenings, weekends, and holidays if necessary.

• Competitive salary and comprehensive benefits package.

• Opportunities for career growth and professional development within Swissotel and Accor global network.

• Dynamic and supportive working environment focused on service excellence.