VIP Travel Coordinator

Описание

Role Overview
As a VIP Travel Coordinator, you will design and manage luxury travel experiences for ultra-high-net-worth and corporate clients. This role requires precision, discretion, and creativity to deliver seamless, high-touch itineraries. You will work closely with Flyer-Club’s leadership to ensure every trip is executed at the highest standard.

Key Details

• Work Setup: Hybrid (As the role involves hybrid work, applicants must be located in Astana.)

• Probation Period: 60 days

• Post-Probation Base Salary: $400–$600 (depending on experience)

• Hours: EST time (flexible, to be discussed)

• Bonus System: Performance-based bonuses available after probation and training period

Key Responsibilities

• Plan and manage complex itineraries: flights, luxury hotels, villas, yachts, private jets, helicopters, and car services.

• Build and maintain strong supplier relationships to secure exclusive rates and benefits.

• Qualify and nurture client leads; manage CRM records (Salesforce) for pipeline tracking.

• Handle urgent requests, last-minute changes, and emergency disruptions with speed and professionalism.

• Provide discreet, anticipatory service while safeguarding client confidentiality.

• Negotiate rates and commissions to maximize client value and company profitability.

• Support Flyer-Club leadership with VIP bookings, follow-ups, and select operational/administrative tasks.

Expanded Responsibilities (Post-Training, ~3 Months+)

• Support Concierge Division with UHNW requests across luxury sectors.

• Coordinate with private jet, yacht, and helicopter providers, and develop high-end in-destination contacts.

• Assist with client events, curated experiences, and marketing initiatives targeting UHNW and corporate clients.

• Contribute to workflow improvements, client-facing materials, and market intelligence reporting.

Qualifications

• Proven experience in travel coordination or client management (luxury or corporate preferred).

• Exceptional organizational and multitasking skills with attention to detail.

• Excellent English communication skills (written & verbal); additional languages a plus.

• CRM and travel system proficiency (Salesforce experience preferred).

• Discretion, professionalism, and crisis-management skills.

• Reliable remote setup: high-speed internet & strong laptop.