About the Company: Вrand is one of the fastest-growing iGaming brands in the world, with hundreds of thousands of active players across multiple countries.
Requirements: - English level B2+ - Work experience in customer support for at least 3 months
Responsibilities: - Respond to customer queries via live chat, email regarding customer issues, payments, games, bonuses, and platform navigation. - Explain the rules of various games (e.g., sports betting, casino games) and provide insights into how betting works. - Identify and escalate issues related to game malfunctions or errors to the appropriate technical teams. - Respond to queries regarding betting odds, bet settlement procedures, and the calculation of winnings. - Occasionally promote and upsell different events (internal tournaments, external big events) and promotions (bonuses, cross-sells, gamification). - Take a proactive approach in communication with VIP players (outbound communication and follow-up if necessary, etc.).
We Offer: Remote work from anywhere in the world. ⚡ Fast decision-making without bureaucracy. Friendly atmosphere among people passionate about their work. Qualified managers invested in your growth. Annual bonuses and performance-based incentives. ️ 20 paid vacation days, 5 day-offs, and paid sick leave.
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