We are looking for a responsible and detail-oriented specialist to join our team and provide first-line support, monitor systems, manage content in CMS, and communicate with international customers.
Responsibilities:
Providing first-line support to users encountering technical issues
Tracking graphs and checking notifications from application monitoring systems
Escalating unresolved or more complex issues to technical support engineers and developers
Performing content management tasks in various CMS systems by following step-by-step guides
Communicating with foreign customers in messengers
Assisting sales team with receiving and filtering new customers’ requests
Shift work schedule: 2/2 (12 hour shifts) from 06:00 till 18:00 UTC and from 18:00 till 06:00 UTC with bonuses for night hours and weekends
We expect:
A team member who is highly responsible, attentive, quickly learning, and able to handle multi-tasking in time-restricted situations
Fluent English and good communication skills
Experience with html at a basic level
Sales and marketing experience is an advantage
Experience working in a call center or technical support is an advantage
We can offer:
Competitive compensation that depends on your qualification and skills
Career development system with clear skill qualifications
Options to work remotely
Compensation for medical expenses
English courses online
Corporate parties and events for employees and their children
Internal conferences, workshops and meetups for learning and experience sharing
Gym membership compensation, corporate sport competitions (cybersport included)
5 days of paid sick leave per year with no obligation to submit a sick-leave certificate
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