Business Analyst

Описание

• 140+ team members;
• 100+ clients across 13 countries, including PepsiCo, Coca-Cola, Nestlé, Shell, Nemiroff, Philip Morris, and others;
• 27,000+ users of our services;
• Microsoft Gold Partner.

• Passion - You can only make customers happy if you truly love what you do;
• Trust - The foundation of all relationships, inside and outside the company;
• An Eye for Excellence - A deep appreciation for quality in every form;
• Simplicity - The best things don’t need extra explanation.

• Experience gathering, documenting, and handing off requirements (user stories, acceptance criteria).
• Solid understanding of task management and delivery control processes.
• Familiarity with data analysis and visualization tools (BI platforms, Confluence, etc.).
• Knowledge of business analysis frameworks (BABOK, value stream mapping, stakeholder analysis, etc.).

• Strategic and structured thinking - able to see the big picture without missing the details.
• Strong analytical thinking and problem-solving abilities.

• Strong communication skills and emotional resilience.
• Facilitation skills and experience leading discussions with multiple stakeholders.
• Comfortable communicating across all levels - from end users to senior leadership.
• Proficient in English - able to work with technical documentation, communicate with clients, and collaborate internally.

• Experience working with enterprise-level B2B clients or high-LTV accounts.
• Hands-on experience with SaaS platforms - configuration, analytics, implementation, or product development.
• Experience driving changes in client business processes through consulting and implementation.
• Understanding of FMCG industry specifics will be a huge plus.

• Confidence and accountability for results.
• Proactive mindset and ability to make independent decisions in the interest of the client and the project.
• Well-organized, with the ability to prioritize and stay effective in uncertain environments.

• Analyze client needs and ensure their implementation in effie is both technically sound and aligned with business goals.
• Advise clients on how to effectively set up processes, metrics, and KPIs.
• Handle requests to launch new processes and oversee their implementation.
• Contribute to process development and improvement plans.

• Provide training and support on platform functionality and analytical reports.
• Help clients identify risks early - aim to educate, not just execute requests.
• Build trust with key users and become their go-to expert.

• Support users in analyzing data: identify problem areas, define issues, and suggest solutions.

• Document requirements (user stories, acceptance criteria) and collaborate with the development team.
• Maintain up-to-date documentation in Confluence.

• Identify client needs that could improve the platform and communicate them to the product or solution team.

• Experience configuring or implementing SaaS solutions (on the client side or as an integrator).
• Experience building analytical reports in BI tools (e.g. Power BI, Looker, Tableau).
• Knowledge of BPMN/UML and experience modeling business processes.

• Experience working with product teams (Product Owner / Solution Owner).

• Relevant certifications: CBAP, PMI-PBA, PSPO, SQL for Data Analysis.

• Remote work format.
• Working hours: 9:00 AM to 6:00 PM (Almaty time).
• Occasional in-person meetings with clients in Almaty; business trips may be required.
• Individual onboarding program with mentor support.
• A team that values initiative and continuous growth.
• 21 working days of paid vacation and sick leave.