At LeverX, we have had the privilege of delivering 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence.
We are looking for a Technical Support Engineer to join us. Let’s see if we are a good fit for each other!
Requirements:
3+ years in technical support, customer success, or similar client-facing roles.
Familiarity with Java 17 and Spring Boot 3.
Experience with RESTful APIs, webhooks, and other integrations, including testing, debugging, and automating API workflows.
Knowledge of logging and monitoring tools (e.g., Kibana, Grafana).
Customer-focused mindset and ability to stay calm under pressure. Ability to work effectively with global teams.
Willingness to handle minor development fixes. Continuous learning mindset — eager to expand skills and product knowledge.
English B2+.
Nice-to-have skills:
Hands-on experience with ServiceNow.
Familiarity with CI/CD pipelines and DevOps tools.
Experience with Kafka or event-driven systems.
Knowledge of any cloud platform (AWS, GCP, Azure).
Understanding of microservices and distributed systems.
Experience with authentication standards (OAuth, SAML, etc.).
Responsibilities:
Serve as the first point of contact for customer issues, providing 1st and 2nd level support.
Communicate clearly and professionally with clients and end-users.
Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner.
Collaborate with engineering and product teams to escalate and resolve advanced cases.
Develop and maintain technical documentation, FAQs, and knowledge base articles.
Identify and implement process improvements to enhance the customer experience.
Build deep expertise in the product domain from both business and technical perspectives.
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