1.1. Специалист службы поддержки с немецким языком (далее – сотрудник) осуществляет поддержку клиентов на немецком языке по различным каналам связи (телефон, email, чат). 1.2. Подчиняется руководителю отдела поддержки клиентов. 1.3. В своей работе руководствуется внутренними инструкциями, политиками компании и законодательством.
2. Должностные обязанности
2.1. Консультирование клиентов на немецком языке по продуктам и услугам компании. 2.2. Решение вопросов клиентов, обработка жалоб и предоставление необходимой информации. 2.3. Работа с системами тикетов (CRM, Helpdesk) и своевременное обновление данных. 2.4. Взаимодействие с другими отделами для решения сложных запросов. 2.5. Подготовка отчетности о проделанной работе. 2.6. Перевод документации и клиентских запросов при необходимости.
3. Требования к кандидату
3.1.Знание немецкого языка на уровне C1-С2 (устное и письменное общение). 3.2. Опыт работы в службе поддержки или схожей сфере (желательно). 3.3. Грамотная речь, стрессоустойчивость, внимательность. 3.4. Владение ПК, умение работать с CRM-системами. 3.5. Навыки делового общения и решения конфликтных ситуаций.
4. Условия работы
4.1. График работы: сменный/офис/удаленно (в зависимости от компании). 4.2. Оплата: фиксированный оклад + бонусы за качество работы. 4.3. Обучение и тренинги по продукту/сервису компании. 4.4. Возможность карьерного роста.
... .We are looking for a Customer Support Engineer to work 5 2 ... clients, primarily in English. Provide customer support through messaging platforms, analyze reported ...
Компания: Connectivity Solutions (Коннективити Солюшнз)Город:Казахстан, Алматы, улица Тимирязева, 28В
Зарплата: Размещено:
almaty.hh.kz
Customer Support Specialist
... , regulations, rules). Requirements: Experience in customer support (experience in written communication channels is a plus). Desire to develop in the field of customer consulting and support. Fluent oral and written communication skills ...
Компания: The Open PlatformГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Customer Support Consultant (English)
... , friendly and problem solving Customer Support Consultant. We offer a remote ... the next level of support or to the developers. • Provide exceptional customer experience as measured through customer surveys. Requirements: - Advanced English fluency. - ...
Компания: IT_SelectionГород:Казахстан, Алматы
Зарплата:
от 1200 до 1400 USD
Размещено:
almaty.hh.kz
Customer Service Specialist
... finance, marketing, logistics, and distributors. Support customers: handle requests, complaints, and recommend products. Maintain customer and product data in ERP. ...
Компания: ManpowerГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Customer Support Specialist (USA, English C1/C2)
... a proactive Customer Support Specialist (lead qualification) to join ... assess customer needs and qualify leads. Tech-savvy, with proficiency in CRM systems (HubSpot preferred) and communication tools. Fluent in English. Conditions: Competitive salary ...
Компания: Crystalia Glass LLCГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Full Stack Developer (Python/TypeScript/Angular) with German
... driving scalability and digitalization. The customer is a German provider of GIS and CAFM ... Red Dot Award winner, the customer is recognized for innovation and ... and land management, reduce paperwork, support digitalization, and ensure scalability and ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Backend Developer (.NET) with German
... driving scalability and digitalization. The customer is a German provider of GIS and CAFM ... Red Dot Award winner, the customer is recognized for innovation and ... and land management, reduce paperwork, support digitalization, and ensure scalability and ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Customer Service Specialist (Международная компания)
... Account Team, Finance, Marketing, IT support) to increase customer satisfaction and to raise exit ... maintain common working processes. Monitor customer payments, act on overdues, support the cash collection process. Drive ...
Компания: ManpowerГород:Казахстан, Алматы
Зарплата:
до 600000 KZT
Размещено:
almaty.hh.kz
Product Manager
... plans. 4. User Experience and Customer Advocacy • Conduct user research, customer interviews, and usability testing focusing ... -launch performance, bug reports, and customer support tickets. • Implement product analytics and ...
Компания: ӘСЕМБЕКОВ А.М.Город:Казахстан, Алматы, улица Навои, 208/8
Зарплата:
от 700000 до 800000 KZT
Размещено:
almaty.hh.kz
Outdoor Sales Representative / Сыртқы сауда өкілі
... develop and maintain stable customer relationships.3) More than three ... :1) Establish and develop customer relationships, complete at least 20 new customer information collection and relationship building ... have to give some support in the process. Once we ...
Компания: BESTSUPPLIERS GLOBALГород:Казахстан, Алматы
Зарплата:
от 500 до 1000 USD
Размещено:
almaty.hh.kz
Technical Support Engineer
... 3+ years in technical support, customer success, or similar client-facing ... .g., Kibana, Grafana). Customer-focused mindset and ability to ... point of contact for customer issues, providing 1st and 2nd level support. Communicate clearly and professionally with ...
Компания: LeverXГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Technical Support Engineer (L2)
... excellence in streaming innovation, the customer serves global media companies, content providers, and technology partners. The project is focused on delivering continuous, high-quality support for end-users and technical ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Amazon Repricing Analyst
... as: Medical Billers, Account Managers, Customer Support Specialists, Claims Processors, Data Analysts and etc. You’ll support U.S.-based clients across industries like healthcare, e-commerce, and tech. If youre fluent in English, detail-oriented, and ...
Компания: OUTSOURCE PROГород:Казахстан, Алматы, улица Николая Чаплина, 71/66
Зарплата:
от 500 до 2000 USD
Размещено:
almaty.hh.kz
Geologist
... team, including product owners, architects, support team and Orica management. In ... Orica’s point of contact for customer technical issues, questions and escalations. This will include liaising with Orica support, product owners, architects, developers and ...
Компания: Орика-Казахстан, АОГород:Казахстан, Алматы, проспект Достык, 232
Зарплата: Размещено:
almaty.hh.kz
Technical Support Engineer (L1-L2)
... Infrastructure and DevOps team to support daily operations and projects Requirements ... 1st and 2nd-line Technical Support Engineer Basic knowledge of Linux ... and user-focused approach to support A proactive problem-solving attitude, ...
Компания: QICГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Head of Sales (Europe, remote - English or German speaking)
... ) – Remote English = mandatory, German = highly desirable We are partnering ... product, marketing, and customer success teams. • Establish KPIs, best ... C-level negotiations. • Fluent English, German highly desirable • Strategic mindset, consultative ...
Компания: Advance & PeopleГород:Казахстан, Алматы
Зарплата:
от 1000 до 2500 EUR
Размещено:
almaty.hh.kz
Call Center Team Lead (iGaming)
... . 9. Conflict Resolution & Stress Management Support agents in handling challenging customer interactions. Develop de-escalation strategies, ... and team management skills. Language: Fluent in English (both verbal and ...
Компания: DIGITAL PEOPLE (ДИДЖИТАЛ ПИПЛ)Город:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Specialist Customer Service
... of order book to ensure customer requested delivery is achieved and support order book conversion and OTIF. ...
Компания: adidas KazakhstanГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Service Solution Manager
... drive the resolution of customer requirements, issues, and complaints, and improve customer satisfaction of the account dept. ... department based on customer requirements and development objectives of ... sphere or sales sphere Fluent English, Chinese is a plus ...
Компания: Хуавей Текнолоджиз КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Client Operations & Solutions Specialist
... as: - Amazon PPC & e-commerce support- Bookkeeping & data analytics- Medical billing & insurance claims- Customer service & virtual assistance- Graphic & video ... thrives on ownership and initiative✅ Fluent in English (spoken and written)✅ ...
Компания: OUTSOURCE PROГород:Казахстан, Алматы, улица Николая Чаплина, 71/66
Зарплата:
от 500 до 2000 USD
Размещено:
almaty.hh.kz
Biologicals Market Developer
... Trials at level together with customer (Distributors and Dealers) support. Being jointly responsible for building ... , physiology, biological and application technologies. Fluent in Kazakh, Russian. English level ...
Компания: Кортева Агрисаенс КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Key Account Manager/KAM and Export Manager IC
... MT accounts, building and executing customer strategies and business plans on ... implementing short to mid-term customer development plans and growth strategies. ... data to drive regional category customer growth Forecast sales and trade ...
Компания: ЮНИЛЕВЕР КАЗАХСТАН (ТМ, Unilever)Город:Казахстан, Алматы, проспект Абылай Хана, 53
Зарплата: Размещено:
almaty.hh.kz
Logistics Operations Coordinator
... service and timely communication. Address customer inquiries, provide shipment updates, and resolve any transport-related issues. Develop and maintain strong relationships with customers to support long-term partnerships. Problem-Solving & ...
Компания: ManpowerГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Operations Coordinator (Специалист по логистике)
... and timely communication. Address customer inquiries, provide shipment updates, and resolve any transport-related issues. Develop and maintain strong relationships with customers to support long-term partnerships. 5. Problem- ...
Компания: ManpowerГород:Казахстан, Алматы
Зарплата:
от 700000 до 700000 KZT
Размещено:
almaty.hh.kz
Cluster SBU Marketing Manager
... , ensuring they drive and support the regional strategic objectives for ... and executes campaigns to support a variety of routes to ... the advice, recommendations and support they provide to colleagues in ... everything we do. We support all staff to make sure ...
Компания: BRITISH COUNCIL (KAZAKHSTAN) (БРИТИШ КАУНСИЛ (КАЗАХСТАН))Город:Казахстан, Алматы
Зарплата:
от 685500 до 840000 KZT
Размещено:
almaty.hh.kz
System Integrator
... stability, monitoring, and automation. The customer is a leading German provider of photonics-based technologies, ... layers. Maintaining build environments and support deployment automation using Ansible. Coordinating ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Sales Strategy and Support Specialist
... &P meetings, provide business metrics, support regional and city development plans, ... logistics, and post-event reporting. Support and participate in corporate events ... teams, and external stakeholders. Requirements: Fluent in Russian and Kazakh, English – ...
Компания: ManpowerГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Key Account Manager
... MT accounts, building and executing customer strategies and business plans on ... with B2C customers Growth mindset, customer & consumer focus, accountability and responsibility ...
Компания: ЮНИЛЕВЕР КАЗАХСТАН (ТМ, Unilever)Город:Казахстан, Алматы, проспект Абылай Хана, 53
Зарплата: Размещено:
almaty.hh.kz
Senior Network Security Engineer
... the requested documentation and demonstrations Support and development of the network security environments for our internal and customer solutions. Required Skills: Solid experience ...
Компания: Неткрэкер Текнолоджи КазахстанГород:Казахстан, Алматы, проспект Назарбаева, 223блок2Б
Зарплата: Размещено:
almaty.hh.kz
Key Account Manager
... profitable business relationships. Provide ongoing support to high value clients ensuring they receive high quality customer service. Possess very detailed product ...
Компания: Sandvik Mining and Construction Kazakhstan LTDГород:Казахстан, Алматы, проспект Назарбаева, 187Б
Зарплата: Размещено:
almaty.hh.kz
RF Engineer
... plans, and progress, and obtain customer support and recognition. 2. Capability of analyzing and influencing customer requirements: Correctly understand, effectively analyze, and manage customer requirements. 3. Technical issue resolution ...
Компания: Хуавей Текнолоджиз КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Business Analyst / System Analyst
... transform their networks and improve customer experiences. We are currently looking ... implementation of internal products and customer solutions in different areas. Contribute ...
Компания: Неткрэкер Текнолоджи КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Partner Operations Supervisor
... enhancing partner satisfaction, customer experience, and courier efficiency THE JOURNEY Monitor & Support Performance: Track key partner metrics ( ... : 1+ year in customer service, operations, account management, or field support—ideally in a tech company, ...
Компания: Glovo KazakhstanГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Product Lead (GTM tech)
... streamline workflows across Sales, Customer Support, and Marketing. Working within a ... process transformation and support for BAU (day-to-day operations). Collaborating with business units (commerce, marketing, customer experience) and digital teams to ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Key Account Manager
... profitable business relationships. Provide ongoing support to high value clients ensuring they receive high quality customer service. Possess very detailed product ...
Компания: Sandvik Mining and Construction Kazakhstan LTDГород:Казахстан, Алматы, проспект Назарбаева, 187Б
Зарплата: Размещено:
almaty.hh.kz
Business Analyst / System Analyst
... transform their networks and improve customer experiences. We are currently looking ... implementation of internal products and customer solutions in different areas. Contribute ...
Компания: Неткрэкер Текнолоджи КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Senior Antifraud Data & Process Analyst
... (SOPs), implementing data-driven approaches. Support cross-team workshops and build ... data exchange and comprehensive analysis. Support integration of new tools or ... tools to present findings and support decision-making. Proficiency with Excel ...
Компания: inDriveГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Student services department manager
... programme across all year levels. Support the growth and development of ... in recruitment, events, and student support. Act as lead liaison for ... and engagement initiatives. Student Transfers & Support Serve as the institutional point ...
Компания: De Montfort University Kazakhstan (Де Монтфорт Юниверсити Казахстан)Город:Казахстан, Алматы, проспект Аль-Фараби, 120/48
Зарплата:
от 400000 до 400000 KZT
Размещено:
almaty.hh.kz
Junior Logistics Specialist (Младший Специалист по Логистике)
... a Junior Logistics Specialist to support our team in daily operations, ... tools, business analysis, and client support. This is an excellent opportunity ... . Key Responsibilities 1. Team & Project Support Assist in preparing presentations, diagrams, ...
Компания: Частная компания Global DTC KazakhstanГород:Казахстан, Алматы, проспект Достык, 210А