1.1. Специалист службы поддержки с немецким языком (далее – сотрудник) осуществляет поддержку клиентов на немецком языке по различным каналам связи (телефон, email, чат). 1.2. Подчиняется руководителю отдела поддержки клиентов. 1.3. В своей работе руководствуется внутренними инструкциями, политиками компании и законодательством.
2. Должностные обязанности
2.1. Консультирование клиентов на немецком языке по продуктам и услугам компании. 2.2. Решение вопросов клиентов, обработка жалоб и предоставление необходимой информации. 2.3. Работа с системами тикетов (CRM, Helpdesk) и своевременное обновление данных. 2.4. Взаимодействие с другими отделами для решения сложных запросов. 2.5. Подготовка отчетности о проделанной работе. 2.6. Перевод документации и клиентских запросов при необходимости.
3. Требования к кандидату
3.1.Знание немецкого языка на уровне C1-С2 (устное и письменное общение). 3.2. Опыт работы в службе поддержки или схожей сфере (желательно). 3.3. Грамотная речь, стрессоустойчивость, внимательность. 3.4. Владение ПК, умение работать с CRM-системами. 3.5. Навыки делового общения и решения конфликтных ситуаций.
4. Условия работы
4.1. График работы: сменный/офис/удаленно (в зависимости от компании). 4.2. Оплата: фиксированный оклад + бонусы за качество работы. 4.3. Обучение и тренинги по продукту/сервису компании. 4.4. Возможность карьерного роста.
... .We are looking for a Customer Support Engineer to work 5 2 ... clients, primarily in English. Provide customer support through messaging platforms, analyze reported ...
Компания: Connectivity Solutions (Коннективити Солюшнз)Город:Казахстан, Алматы, улица Тимирязева, 28В
Зарплата: Размещено:
almaty.hh.kz
Customer Support Engineer (no calls)
... .We are looking for a Customer Support Engineer to work 5 2 ... clients, primarily in English. Provide customer support through messaging platforms, analyze reported ...
Компания: Connectivity Solutions (Коннективити Солюшнз)Город:Казахстан, Алматы, улица Тимирязева, 28В
Зарплата: Размещено:
almaty.hh.kz
Operations Support Analyst
... extent, liaison within and implementation support across the RL TA TCP ... to day-to-day implementation support of OCR and grant-financed ... for database management systems. Provide support to Country Operations Manager(s), ...
Компания: Islamic Development Bank, АОГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Customer Support Specialist
... , regulations, rules). Requirements: Experience in customer support (experience in written communication channels is a plus). Desire to develop in the field of customer consulting and support. Fluent oral and written communication skills ...
Компания: The Open PlatformГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Visa application Agent
... support governments in their digital transformation, helping to improve efficiency and enhance customer service. In May 2024 we ... fluent (both is a plus), English – intermediate, German is a plus. ✔️Good verbal ... Agent) на полную занятость в Центральной ...
Компания: ТЛСконтакт КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Customer Service Specialist
... finance, marketing, logistics, and distributors. Support customers: handle requests, complaints, and recommend products. Maintain customer and product data in ERP. ...
Компания: ManpowerГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Customer Support Specialist (USA, English C1/C2)
... a proactive Customer Support Specialist (lead qualification) to join ... assess customer needs and qualify leads. Tech-savvy, with proficiency in CRM systems (HubSpot preferred) and communication tools. Fluent in English. Conditions: Competitive salary ...
Компания: Crystalia Glass LLCГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Full Stack Developer (Python/TypeScript/Angular) with German
... driving scalability and digitalization. The customer is a German provider of GIS and CAFM ... Red Dot Award winner, the customer is recognized for innovation and ... and land management, reduce paperwork, support digitalization, and ensure scalability and ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Backend Developer (.NET) with German
... driving scalability and digitalization. The customer is a German provider of GIS and CAFM ... Red Dot Award winner, the customer is recognized for innovation and ... and land management, reduce paperwork, support digitalization, and ensure scalability and ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Customer Service Specialist (Международная компания)
... Account Team, Finance, Marketing, IT support) to increase customer satisfaction and to raise exit ... maintain common working processes. Monitor customer payments, act on overdues, support the cash collection process. Drive ...
Компания: ManpowerГород:Казахстан, Алматы
Зарплата:
до 600000 KZT
Размещено:
almaty.hh.kz
Product Manager
... plans. 4. User Experience and Customer Advocacy • Conduct user research, customer interviews, and usability testing focusing ... -launch performance, bug reports, and customer support tickets. • Implement product analytics and ...
Компания: ӘСЕМБЕКОВ А.М.Город:Казахстан, Алматы, улица Навои, 208/8
Зарплата:
от 700000 до 800000 KZT
Размещено:
almaty.hh.kz
Technical Support Engineer (L2)
... excellence in streaming innovation, the customer serves global media companies, content providers, and technology partners. The project is focused on delivering continuous, high-quality support for end-users and technical ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Technical Support Engineer
... 3+ years in technical support, customer success, or similar client-facing ... .g., Kibana, Grafana). Customer-focused mindset and ability to ... point of contact for customer issues, providing 1st and 2nd level support. Communicate clearly and professionally with ...
Компания: LeverXГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Geologist
... team, including product owners, architects, support team and Orica management. In ... Orica’s point of contact for customer technical issues, questions and escalations. This will include liaising with Orica support, product owners, architects, developers and ...
Компания: Орика-Казахстан, АОГород:Казахстан, Алматы, проспект Достык, 232
Зарплата: Размещено:
almaty.hh.kz
Technical Support Engineer (L1-L2)
... Infrastructure and DevOps team to support daily operations and projects Requirements ... 1st and 2nd-line Technical Support Engineer Basic knowledge of Linux ... and user-focused approach to support A proactive problem-solving attitude, ...
Компания: QICГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Head of Sales (Europe, remote - English or German speaking)
... ) – Remote English = mandatory, German = highly desirable We are partnering ... product, marketing, and customer success teams. • Establish KPIs, best ... C-level negotiations. • Fluent English, German highly desirable • Strategic mindset, consultative ...
Компания: Advance & PeopleГород:Казахстан, Алматы
Зарплата:
от 1000 до 2500 EUR
Размещено:
almaty.hh.kz
Specialist Customer Service
... of order book to ensure customer requested delivery is achieved and support order book conversion and OTIF. ...
Компания: adidas KazakhstanГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Service Solution Manager
... drive the resolution of customer requirements, issues, and complaints, and improve customer satisfaction of the account dept. ... department based on customer requirements and development objectives of ... sphere or sales sphere Fluent English, Chinese is a plus ...
Компания: Хуавей Текнолоджиз КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Key Account Manager/KAM and Export Manager IC
... MT accounts, building and executing customer strategies and business plans on ... implementing short to mid-term customer development plans and growth strategies. ... data to drive regional category customer growth Forecast sales and trade ...
Компания: ЮНИЛЕВЕР КАЗАХСТАН (ТМ, Unilever)Город:Казахстан, Алматы, проспект Абылай Хана, 53
Зарплата: Размещено:
almaty.hh.kz
Logistics Operations Coordinator
... service and timely communication. Address customer inquiries, provide shipment updates, and resolve any transport-related issues. Develop and maintain strong relationships with customers to support long-term partnerships. Problem-Solving & ...
Компания: ManpowerГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Operations Coordinator (Специалист по логистике)
... and timely communication. Address customer inquiries, provide shipment updates, and resolve any transport-related issues. Develop and maintain strong relationships with customers to support long-term partnerships. 5. Problem- ...
Компания: ManpowerГород:Казахстан, Алматы
Зарплата:
от 700000 до 700000 KZT
Размещено:
almaty.hh.kz
Cluster SBU Marketing Manager
... , ensuring they drive and support the regional strategic objectives for ... and executes campaigns to support a variety of routes to ... the advice, recommendations and support they provide to colleagues in ... everything we do. We support all staff to make sure ...
Компания: BRITISH COUNCIL (KAZAKHSTAN) (БРИТИШ КАУНСИЛ (КАЗАХСТАН))Город:Казахстан, Алматы
Зарплата:
от 685500 до 840000 KZT
Размещено:
almaty.hh.kz
Key Account Manager
... profitable business relationships. Provide ongoing support to high value clients ensuring they receive high quality customer service. Possess very detailed product ...
Компания: Sandvik Mining and Construction Kazakhstan LTDГород:Казахстан, Алматы, проспект Назарбаева, 187Б
Зарплата: Размещено:
almaty.hh.kz
Business Analyst / System Analyst
... transform their networks and improve customer experiences. We are currently looking ... implementation of internal products and customer solutions in different areas. Contribute ...
Компания: Неткрэкер Текнолоджи КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Partner Operations Supervisor
... enhancing partner satisfaction, customer experience, and courier efficiency THE JOURNEY Monitor & Support Performance: Track key partner metrics ( ... : 1+ year in customer service, operations, account management, or field support—ideally in a tech company, ...
Компания: Glovo KazakhstanГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Key Account Manager
... MT accounts, building and executing customer strategies and business plans on ... with B2C customers Growth mindset, customer & consumer focus, accountability and responsibility ...
Компания: ЮНИЛЕВЕР КАЗАХСТАН (ТМ, Unilever)Город:Казахстан, Алматы, проспект Абылай Хана, 53
Зарплата: Размещено:
almaty.hh.kz
RF Engineer
... plans, and progress, and obtain customer support and recognition. 2. Capability of analyzing and influencing customer requirements: Correctly understand, effectively analyze, and manage customer requirements. 3. Technical issue resolution ...
Компания: Хуавей Текнолоджиз КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Senior Network Security Engineer
... the requested documentation and demonstrations Support and development of the network security environments for our internal and customer solutions. Required Skills: Solid experience ...
Компания: Неткрэкер Текнолоджи КазахстанГород:Казахстан, Алматы, проспект Назарбаева, 223блок2Б
Зарплата: Размещено:
almaty.hh.kz
Product Lead (GTM tech)
... streamline workflows across Sales, Customer Support, and Marketing. Working within a ... process transformation and support for BAU (day-to-day operations). Collaborating with business units (commerce, marketing, customer experience) and digital teams to ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Senior Antifraud Data & Process Analyst
... (SOPs), implementing data-driven approaches. Support cross-team workshops and build ... data exchange and comprehensive analysis. Support integration of new tools or ... tools to present findings and support decision-making. Proficiency with Excel ...
Компания: inDriveГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Student services department manager
... programme across all year levels. Support the growth and development of ... in recruitment, events, and student support. Act as lead liaison for ... and engagement initiatives. Student Transfers & Support Serve as the institutional point ...
Компания: De Montfort University Kazakhstan (Де Монтфорт Юниверсити Казахстан)Город:Казахстан, Алматы, проспект Аль-Фараби, 120/48
Зарплата:
от 400000 до 400000 KZT
Размещено:
almaty.hh.kz
Junior Logistics Specialist (Младший Специалист по Логистике)
... a Junior Logistics Specialist to support our team in daily operations, ... tools, business analysis, and client support. This is an excellent opportunity ... . Key Responsibilities 1. Team & Project Support Assist in preparing presentations, diagrams, ...
Компания: Частная компания Global DTC KazakhstanГород:Казахстан, Алматы, проспект Достык, 210А
Зарплата:
до 250000 KZT
Размещено:
almaty.hh.kz
AI Solutions & Workflow Designer
... . This role focuses on AI agent development, process automation, and selecting ... improve business processes. Leverage AI agent frameworks like SmolAgents, LangChain, and ... . Programming & Scripting: Python for AI agent prototyping and automation. No-Code ...
Компания: Home Credit BankГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
SDA Sales Manager (Small Appliances Manager)
... customer data, managing customer information to ensure accuracy and ... support (Chinese, Russian, English) for company management to ensure smooth internal and external communication. Талаптар: Higher education. Chineese - fluent, Russian - fluent, English ...
Компания: Хайер Мидл ЭйжаГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Deputy Chief Accountant
... business models and industry specifics Support and co-lead the onboarding ... Maintain effective client communication and support long-term partnerships Contribute to ... thinking and problem-solving abilities Fluent in Russian and English (spoken ...
Компания: Melange (FIN LA” LLP)Город:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
FP&A Manager EMC
... trends in field of expertise.Support the monthly closing along with ... pro-activity.High degree of customer orientation.Ability to accept and ... multiple sources (SAP, Excel, BI).Fluent in English (written and spoken). ...
Компания: adidasГород:, Алматық,
Зарплата: Размещено:
kz.talent.com
FP&A Manager EMC
... trends in field of expertise. Support the monthly closing along with ... pro-activity. High degree of customer orientation. Ability to accept and ... multiple sources (SAP, Excel, BI). Fluent in English (written and spoken). ...
Компания: AdidasГород:, Алматық,
Зарплата: Размещено:
kz.talent.com
Marketing assistant
... speakers. Providing logistic support for participation in local or ... (spoken and written). Fluent Russian. Working knowledge of Kazakh language would be an advantage. Attentiveness to details, accuracy, results orientation, customer focus 1-2 years on ...
Компания: “Novartis Pharma Services AG”, филиал в Республике КазахстанГород:Казахстан, Алматы, улица Курмангазы, 95
Зарплата: Размещено:
almaty.hh.kz
Customer Development Manager (Key Account Manager)
... Assortment, Visibility plan etc. by Customer Store. Continuous giving and seeking ...
Компания: КОЛГЕЙТ-ПАЛМОЛИВ (КАЗАХСТАН)Город:Казахстан, Алматы