We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.
Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.
Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.
About the position
We’re looking for a Middle Technical Support Specialist to provide L1–L2 support to internal employees with technical issues, managing accounts and access in company systems, and helping maintain IT infrastructure. This role provides an opportunity to learn/develop skills in IT infrastructure, and gradually grow into automation and DevOps.
Responsibilities
Provide first- and second-line technical support to colleagues, ensuring timely resolution of requests and issues
Administer user accounts, groups, and permissions within Google Workspace
Manage support requests via email and ticketing systems (e.g., Jira, Freshdesk)
Execute basic tasks related to VPN configuration, access management, and account migrations
Contribute to task automation by developing scripts and configuring systems
Collaborate with the IT Infrastructure and DevOps team to support daily operations and projects
Requirements
At least 2-3 years of experience as a 1st and 2nd-line Technical Support Engineer
Basic knowledge of Linux command-line tools, with willingness to expand expertise
Understanding of networking fundamentals, access controls, and VPNs at a basic level
Strong interpersonal and communication skills, with a structured and user-focused approach to support
A proactive problem-solving attitude, demonstrating a willingness to learn and take initiative
Interest in DevOps, IT infrastructure, or systems administration as a career path
We offer
Long-term service agreement contract with QIC
We are diverse – our digital nomads work remotely from 25 different countries
Payment in US dollars monthly to your bank account using SWIFT
Full-time remote, work schedule: 5 days per week, Sunday to Thursday
Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
Performance reviews are conducted twice a year, with the possibility of a raise in March and September
Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar
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