Customer Service Specialist

Job Location: ​Almaty​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

We are looking for a dedicated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will have experience in transport logistics or customer service, or relevant education. Key responsibilities include processing customer orders in SAP, managing communication with clients regarding order status and product availability, and resolving any issues that arise during order processing.

Main Responsibilities:

• Processing customer orders in SAP.
• Communicating with external and internal clients regarding order processing, product availability in stock, and delivery time coordination.
• Resolving non-standard situations that arise during order processing.
• Managing customer orders from creation to warehouse allocation.
• Advising clients on product range, stock availability, and the current list of products available for order.
• Updating data on the information portal for clients to place orders.
• Creating accompanying documentation for deliveries.

Who we are looking for:

• Experience in transport logistics/Customer Service or relevant education is preferred. Candidates with technical or economic/financial education will also be considered.
• Knowledge of documentation processes in product sales is welcomed.
• Understanding of Incoterms is a plus.
• Strong analytical skills, quick learning ability, teamwork orientation, good communication skills, and the ability to express thoughts clearly and structurally are essential.
• Proficiency in creating pivot tables in Excel is required.
• Knowledge of the SAP SD module, particularly in Order Entry, is a significant advantage.
• English language proficiency at pre-intermediate level or higher.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.