Calloborate with internal/external teams (Tech. Support, Parts Supply, Network,
D2C, Service Centers) to improve customer after-sales experience
Follow up with dissatisfied customers to ensure resolution and recovery
Prepare regular reports & implement mid/long-term projects to improve customer experience and satisfaction (incl. Customer retention program Service Center motivational programs)
Conduct Service Center trainings focused on customer centric behavior and empathy
Contribute to the continues improvement of service standards and support policies
Your Background at a Glance:
Experience in monitoring and analyzing customer satisfaction metrics (R-NPS, CS NPS, DSAT)
Skill in collecting, categorizing and analyzing customer feedback through surveys (Happy Call) and other channels (4CA, MN)
Skill in identifying recurring issues and finding root causes that impact customer satisfaction
Experience interacting with internal and external teams (technical support, parts supply, dealer network, D2C, service centers) to improve customer experience
Ability to deal with dissatisfied customers, ensuring customer retention and restoring loyalty
Active participation in the process of continuous improvement of service standards and customer support policies
Excellent communication skills, proactive, customer oriented
Proficiency in analytical tools and confident Excel user
... integration with bank systems and customer channels. Monitor performance metrics (e.g., customer satisfaction, resolution rates, usage analytics) to ... , ideally with a focus on customer assistant solutions. Experience with Agile ...
Компания: Home Credit BankГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Field Rep Development Program (Almaty, Kazakhstan)
... alignment and customer satisfaction. Job placements support the employee ... maintaining positive customer relationships. Cites the cost and benefits of good versus poor customer service. Explains why customer satisfaction is important to successful product ...
Компания: Катерпиллар Центральная АзияГород:Казахстан, Алматы, улица Кунаева, 77
Зарплата: Размещено:
almaty.hh.kz
Customer Communication Center Executive
... . Ensuring that customer Consumer Distributor complaints are resolved promptly to the customer’s satisfaction and handled at the first point of customer interaction and in accordance with ... to increase customer satisfaction and gradually deliver better SLAs. ...
Компания: Coca-Cola İçecek Kazakhstan ( ТОО СП «Кока-Кола Алматы Боттлерс» )Город:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Cтарший агент по работе с VIP-клиентами (VIP Сustomer Service Supervisor)
... to maintain and increase customer satisfaction and service quality of TAV Kazakhstan Operations Services. Reports directly to: Operational Manager Main responsibilities: Assigning employees (Agents) ... and increase the satisfaction of guests, to report the ...
Компания: TAV KAZAKHSTAN OPERATION SERVICES (ТАВ КАЗАХСТАН ОПЕРЭЙШН СЕРВИСИС)Город:Казахстан, Алматы, аэропорт Алматы
Зарплата: Размещено:
almaty.hh.kz
Service Solution Manager
... margin targets). Customer satisfaction management: Establish and maintain customer relationships through various key activities ... the resolution of customer requirements, issues, and complaints, and improve customer satisfaction of the account dept. Market ...
Компания: Хуавей Текнолоджиз КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Manager Digital Capabilities KZ&CAS
... functionalities that meet business and customer requirements. Customer Experience & Innovation Champion customer-centric design principles to enhance usability, engagement, and satisfaction across digital touchpoints. Identify market ...
Компания: Филип Моррис КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Project Manager
... organizations and businesses, while meeting customer expectations, food and hygiene standards and financial targets. Assist Operations Manager in providing effective oversight of ...
Компания: CAC КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Sales Representative
... sales, profitability and customer satisfaction targets for the respective customer base 7. Manages the follow-up of defined KPIs in a way that sales profitability targets and customer expectations can be deliver8. Acts as key account Manager for selected ...
Компания: ZF Aftermarket KazakhstanГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Sales Representative
... sales, profitability and customer satisfaction targets for the respective customer base 7. Manages the follow-up of defined KPIs in a way that sales profitability targets and customer expectations can be deliver8. Acts as key account Manager for selected ...
Компания: ZF Aftermarket KazakhstanГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Outdoor Sales Representative
... independently develop and maintain stable customer relationships.3) More than three ... content:1) Establish and develop customer relationships, complete at least 20 new customer information collection and relationship building ...
Компания: BESTSUPPLIERS GLOBALГород:Казахстан, Алматы
Зарплата:
от 400 до 800 USD
Размещено:
almaty.hh.kz
Customer Services Representative
... compliance teams. Skills You Have:Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all ...
Компания: Катерпиллар Файнэншл КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
National Sales Manager
... impact of industry trends on customer behavior, research competitors and assist ... market research and competitor customer analysis. Cultivate effective business relationships ... in the development of target customer list, priority market segments, regions ...
Компания: «Др. Реддис Лабороторис» КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Field Sales Manager Kazakhstan
... part of something special. Sales Manager Kazakhstan About the role As the Sales Manager for Kazakhstan, you will play ... sales forecasts, and ensure exceptional customer satisfaction. 2. Results-Driven Performance: Achieve ...
Компания: Hаleon KazakhstanГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Sales Manager, Kazakhstan
... part of something special. Sales Manager Kazakhstan About the role As the Sales Manager for Kazakhstan, you will play ... sales forecasts, and ensure exceptional customer satisfaction. 2. Results-Driven Performance: Achieve ...
Компания: Hаleon KazakhstanГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Implementation Trainer
... modifications to enhance effectiveness. Receive customer complaints and refer them to the appropriate departments and manager. Conduct error walkthroughs with customers ...
Компания: SyrveГород:Казахстан, Алматы
Зарплата:
от 2000 USD
Размещено:
almaty.hh.kz
Junior Customer Success Specialist
... driving gfknewron user adaption and satisfaction. This requires both a firm ... as the ability to grow customer intimacy through regular (daily weekly) ... to existing services.The Junior Customer Success Specialist role will have ...
Компания: NielsenIQГород:, Алматы,
Зарплата: Размещено:
kz.talent.com
Wireless Pre-Sales Product Manager
... Responsibilities: Deeply insight into customer network and wireless ... network expansion. Analyze customer from the aspects of market ... key message to customer, strong customer service awareness, customer requirement understanding ability. Ability to ...
Компания: Хуавей Текнолоджиз КазахстанГород:Казахстан, Алматы, проспект Достык, 210Б
Зарплата: Размещено:
almaty.hh.kz
Marketing Manager - Kazakhstan
... As the Marketing Manager Kazakhstan, you will assume a ... transcends traditional Marketing Manager responsibilities, requiring visionary leadership to ... as a Marketing Manager, Senior Group Brand Manager, or Customer Marketing Manager roles within the FMCH or ...
Компания: Hаleon KazakhstanГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Wireless Pre-Sales Product Manager
... Responsibilities: Deeply insight into customer network and wireless ... network expansion. Analyze customer from the aspects of market ... key message to customer, strong customer service awareness, customer requirement understanding ability. Ability to ...
Компания: Хуавей Текнолоджиз КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
BI Analyst of AI Data
... related to AI assistant performance, customer satisfaction (CSAT), and complaints to stakeholders ... related to AI assistant performance, customer satisfaction, and operational efficiency; Experience with ...
Компания: Home Credit BankГород:Казахстан, Алматы, улица Зеина Шашкина, 1/1
Зарплата: Размещено:
almaty.hh.kz
BI Analyst of AI Data
... related to AI assistant performance, customer satisfaction (CSAT), and complaints to stakeholders ... related to AI assistant performance, customer satisfaction, and operational efficiency; Experience with ...
Компания: Home Credit BankГород:Казахстан, Алматы, улица Зеина Шашкина, 1/1
Зарплата: Размещено:
almaty.hh.kz
Duty Manager (Rixos Borovoe Hotel)
... . JOB TITLE: Duty Manager DEPARTMENT: Front Office INSPIRED AND SUPPORTED BY: Front Office Manager & Director of Rooms & Quality LOCATION: ... service levels and overall satisfaction Implements the customer recognition service program, communicating and ...
Компания: Burabay Hotel Management (Отель Rixos Borovoe)Город:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
General Manager Assistant
... : Accept correspondence received by the manager for consideration, transfer it in ... for the work of the manager. Manage General Manager calendar, coordinate meetings, conferences, and ... for the work of the manager. Monitor the timely consideration and ...
Компания: Coca-Cola İçecek Kazakhstan ( ТОО СП «Кока-Кола Алматы Боттлерс» )Город:Казахстан, Алматы, Гоголя, 203\73
Зарплата: Размещено:
almaty.hh.kz
Customer Support Engineer (no calls)
... all sizes to deliver exceptional customer experiences. Our innovative platform offers ... of the issue, ensuring the customer is fully informed until the resolution. Handle customer support inquiries via ticketing system ...
Компания: Connectivity Solutions (Коннективити Солюшнз)Город:Казахстан, Алматы, улица Тимирязева, 28В
Зарплата: Размещено:
almaty.hh.kz
Supervisor to German Visa application center
... first point of escalation for customer complaints and service problems related ... referred to the relevant Zone Manager as appropriate (including relevant aspects ... referred to the relevant Zone Manager as appropriate (including relevant aspects ...
Компания: ТЛСконтакт КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Продавец-консультант
... relationships Excellent customer service skills, Good level of ... providing excellent customer service Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company Be aware ...
Компания: АТЮ Дьюти Фри Казахстан (ATU Duty Free Kazakhstan)Город:Казахстан, Алматы, аэропорт Алматы
Зарплата: Размещено:
almaty.hh.kz
Продавец-консультант
... relationships Excellent customer service skills, Good level of ... providing excellent customer service Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company Be aware ...
Компания: АТЮ Дьюти Фри Казахстан (ATU Duty Free Kazakhstan)Город:Казахстан, Алматы, аэропорт Алматы
Зарплата: Размещено:
almaty.hh.kz
Sales Manager / Business Development Manager
... , is seeking a seasoned Sales Manager BDM to drive growth in ... post-sales support to ensure customer satisfaction What We’re Looking For Bachelor’s ...
Компания: АНТАЛ БИЗНЕС РЕШЕНИЯ (ТМ Antal Kazakhstan)Город:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Category Manager / Group Brand Marketing Manager (Almaty)
... is looking for a Category Manager Group Brand Marketing Manager to join our team in ... , Communication campaigns development) A Category Manager Group Brand Marketing Manager is responsible for analyzing industry ...
Компания: Henkel Central Asia & CaucasusГород:Казахстан, Алматы, улица Масанчи, 78
Зарплата: Размещено:
almaty.hh.kz
Business Analyst / System Analyst
... transform their networks and improve customer experiences. We are currently looking ... implementation of internal products and customer solutions in different areas. Contribute ...
Компания: Неткрэкер Текнолоджи КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Key Account Management Specialist
... MT accounts, building and executing customer strategies and business plans on ... ensure task completion Growth mindset, customer & consumer focus, accountability and responsibility ...
Компания: ЮНИЛЕВЕР КАЗАХСТАН (ТМ, Unilever)Город:Казахстан, Алматы, проспект Абылай Хана, 53
Зарплата: Размещено:
almaty.hh.kz
Key Account Specialist (in HoReCa)
... regional level with supervision of manager Designing & implementation of National KA strategies Assist in development of short & mid-term customer strategies in line with the ... sales drivers and Red Bull’s customer spend strategy. Take active part ...
Компания: Ред Булл КазахстанГород:Казахстан, Алматы, улица Муратбаева, 180
Зарплата: Размещено:
almaty.hh.kz
SA&I Customer Success Team Manager, Kazakhstan
... , in a way that promotes customer satisfaction and repeat purchasing renewals, in ...
Компания: NielsenIQГород:, Алматы,
Зарплата: Размещено:
kz.talent.com
Account manager
... с принципом KYC (Know Your Customer), избавляя бизнес от бюрократической нагрузки, ... : развитие в роли Senior Account Manager, Project Manager или Customer Success LeadУсловия оплаты труда: Испытательный ...
Компания: Biometric(Биометрик)Город:Казахстан, Алматы, улица Сатпаева, 30/8
Зарплата:
от 150000 до 800000 KZT
Размещено:
almaty.hh.kz
Head of Project Manager (in iGaming)
... -growing IT company that enhances customer communications through AI technologies. Were actively expanding and strengthening our team. We’re currently looking for a talented Project Manager to join us and gain ...
Компания: Частная компания “Automated Communication Solutions Ltd.”Город:Казахстан, Алматы, проспект Достык, 132
Зарплата:
до 600000 KZT
Размещено:
almaty.hh.kz
Product Manager (B2B, Business Analytics)
Product Manager (B2B, Business Analytics) Full-time · ... looking for an experienced Product Manager (B2B) who will lead the ... intersection of tech, business, and customer success — collecting business requirements, translating ...
Компания: Genesis Group AGГород:Казахстан, Алматы
Зарплата:
до 2500 EUR
Размещено:
almaty.hh.kz
D2C Project Manager
... roadmap preparation Prepare the best customer journey taking into account Hybris, ... Oriented Analytical skills Critical thinking Customer Focus Teamwork Results oriented Problem ...
Компания: Samsung Electronics Central Eurasia LLP.Город:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Product Manager Oncology
The Product Manager CIS CVT Lead is responsible ... Business and Financial Acumen. Product Manager is responsible for marketing strategies, ... address market dynamics and unmet customer needs. The Product Manager adopts a more strategic marketing ...
Компания: Johnson & JohnsonГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Social Media Marketing (SMM) Manager
... across all touchpoints of the customer journey and build communities around ... looking for: A social media manager with proven experience of working ... experience as a Social Media Manager or in a similar role ...