Buzz is a rapidly-scaling SaaS company in the Sales Engagement space. We’ve grown incredibly quickly to 7000+ clients and 40+ employees in Belgrade - SRB, Saint Petersburg - RU, Toronto - CA offices.
Обязанности:
— Обработка запросов, поступающих от клиентов (B2B) по нескольким каналам связи (Slack, ClickUp, Email переписка);
— Ведение деловой переписки с клиентами в каналах связи;
— Консультирование клиентов по сервисам компании;
— Создание тикетов в тикет системе, отслеживание их решения, оповещение клиентов о результате, закрытие тикетов;
— Соблюдение SLA обработки входящих запросов;
— Взаимодействие со смежными подразделениями компании (команда разработки, тестирования, аналитики, etc.).
Твоим преимуществом будет:
Технический бэкграунд;
Общая техническая грамотность. Нам важно, чтобы ты интересовался(-ась) IT. Чтобы было желание "залезть под капот" и разобраться в том как работает продукт;
Опыт работы с СlickUp, Slack.
Требования:
Опыт работы в customer support в IT от полугода;
Знание английского языка на уровне С1;
Базовое понимание клиент-серверной архитектуры;
Опыт работы с иностранными клиентами, ведения переписки на английском языке;
Высокий уровень самоорганизации, внимательность, быстрая обучаемость, клиентоориентированность;
Умение работать в команде;
Гибкость мышления;
Умение действовать проактивно;
Умение самостоятельно находить ответы на вопросы.
Условия:
Удаленный гибкий график.
Нестандартные задачи, возможность влиять на продукт;
Низкий уровень бюрократии и контроля;
Оплачиваемые отпускные/больничные;
Дружная команда, которая поддержит тебя и назначит тебе наставника.
... may benefit from additional academic support. 3. Program Coordination and Implementation ... higher education or a student support-related role. • Familiarity with student ...
... experience in a quality control, customer service, or client support role, with a focus on ... hours as agreed with the manager. Employment under a service contract. ...
Компания: Дартс рекрутинг сервисезГород:Казахстан, Астана
Зарплата:
до 1400 EUR
Размещено:
astana.hh.kz
Client Support Team Lead
... on problem-solving and team support. Ability to work collaboratively, providing peer support while assisting the manager with team coordination. Excellent time- ...
Компания: Дартс рекрутинг сервисезГород:Казахстан, Астана
Зарплата:
до 1700 EUR
Размещено:
astana.hh.kz
Customer Support Operator
... we are looking for a Customer Support Operator to join our team What You Will Be Doing: Responding to Customer Queries: Engaging with customers who ... 6 months of experience in Customer Support in B2B B2C Knowledge of ...
Компания: SumsubГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Global Support Representative
... Product Development, Technical Support, and more. The ideal candidate will have at least 6 months of experience in a client support or customer service role. Strong organizational and ... in a client support, customer service, or relatedrole within a ...
Компания: Дартс рекрутинг сервисезГород:Казахстан, Астана
Зарплата:
до 1100 EUR
Размещено:
astana.hh.kz
Customer Support Executive
... KPI targets set by the customer support manager. Perform other ad hoc tasks assigned by the customer support manager. What makes you a great ...
Компания: EXNESS Global LimitedГород:Казахстан, Куала-Лумпур, Kuala Lumpur City Centre
Зарплата:
от 1000 до 1200 EUR
Размещено:
almaty.hh.kz
Customer Support Executive
... KPI targets set by the customer support manager. Perform other ad hoc tasks assigned by the customer support manager. What makes you a great ...
Компания: EXNESS Global LimitedГород:Казахстан, Куала-Лумпур, Kuala Lumpur City Centre
Зарплата:
от 1000 до 1200 EUR
Размещено:
astana.hh.kz
Night Customer support specialist
... , regulations, rules). Qualifications: Experience in customer support (experience in written communication channels ...
Компания: The Open PlatformГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Lead Engineer
... for subsystems, planning and execution Support Prototype locomotive build and manage product changes till customer acceptance Identify risk and provide ...
Компания: Wabtec Corporation, ТМ (Филиал компании «Транспортейшн Глоубэл Эл-Эл-Си»в Республике Казахстан)Город:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Systems Engineer
... for subsystems, planning and execution Support Prototype locomotive build and manage product changes till customer acceptance Identify risk and provide ...
Компания: Wabtec Corporation, ТМ (Филиал компании «Транспортейшн Глоубэл Эл-Эл-Си»в Республике Казахстан)Город:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Product Specialist Terumo IS for CIS region
... the objectives and targetsAssist sales manager to focus on specific products ... studies in the core regions customer segments accounts;Ensures frequent clinical product support in cathlabs. 5.General Reporting ...
Компания: UMSГород:Казахстан, Астана, улица Жумекена Нажимеденова, 4/1блокD2
Зарплата:
от 1000000 до 2000000 KZT
Размещено:
astana.hh.kz
Applicant Support Operator
... ways to enhance the chat support process. Team Collaboration: Collaborating with other customer support team members, supervisors, and specialists ... English (B2+). Previous experience in customer support will be a plus. Excellent ...
Компания: SumsubГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Applicant Support Specialist
... of experience in a customer service or support role. Strong communication and organizational ... : Provide prompt and effective support to applicants via chats and ... : Previous experience in a customer service or support role, particularlyin a B2C setting, ...
Компания: Дартс рекрутинг сервисезГород:Казахстан, Астана
Зарплата:
до 900 EUR
Размещено:
astana.hh.kz
Customer Support Supervisor (Kazakh, Russian, and English Language)
... and procedures to ensure quality customer service. Liaison between customer support and other departments for shared ... interdepartmental concerns when necessary. General support for all members of the Customer Support team. Perform other duties as ...
Компания: Спортион эй эм (Sportion TM)Город:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Client Support Manager
... Russian- and English-speaking Client Support Manager to handle incoming calls and ... . · 1+ years in B2C B2B support, customer service, or related roles (sales ... in hospitality or high-touch customer service environments. Why Join Us: ...
Компания: VicekeeperГород:Казахстан, Астана
Зарплата:
от 600 до 800 USD
Размещено:
astana.hh.kz
Manager (DPP Audit & Assurance)
... methodology and eager to support teams with high-quality consultation? Do you want to be part of a global firm driving excellence in audit and assurance? This role is perfect for you KPMG is seeking a Manager (DPP Audit & Assurance ...
Компания: KPMGГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Call center Agent
... -country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. In May 2024 we ...
Компания: ТЛСконтакт КазахстанГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Руководитель команды Support
... мы в поисках Руководителя команды Support. Мы ищем профессионала, который: отлично ... работы в области поддержки клиентов (Customer Support или Customer Service) не менее 1 года; ... ; Что нужно делать: Координировать команду Support и строить лучший сервис в ...
Компания: Opportunity Language SchoolГород:Казахстан, Астана
Зарплата:
от 450000 до 650000 KZT
Размещено:
astana.hh.kz
Tax Manager
... lookout for a dynamic Tax Manager to oversee all tax-related ... tax accounting and records. Audit Support: Provide support during tax audits, including managing ... our parent company and other support functions. Legislative Monitoring: Keep up ...
Компания: AlstomГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
L1 Support Engineer
... more complex issues to technical support engineers and developers Performing content ... a call center or technical support is an advantage We can ...
Компания: ItransitionГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Customer Development Manager (Key Account Manager)
... Assortment, Visibility plan etc. by Customer Store. Continuous giving and seeking ...
... Dynamics 365 field service, customer service, sales and marketing solutions ... Dynamics 365 Field Service, Customer Service, Sales, Customer Insights, Project Operation implementation (at ... 365 Gap analysis between customer needs and Dynamics 365 capabilities ...
Компания: ItransitionГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Business Travel Manager B2B
Business Travel manager в Corporate Travel Agency (www. ... a full-time Business Travel Manager B2B.The ideal candidate should ... techniques and act on special customer requests Providing emergency support to corporate clients Analyzing potential ...
Business Travel manager в Corporate Travel Agency (www. ... a full-time Business Travel Manager B2B.The ideal candidate should ... techniques and act on special customer requests Providing emergency support to corporate clients Analyzing potential ...
... and postgraduate programs. The IT Support Specialist will play a critical ... , and develop recovery procedures. Provide support and training to staff regarding ... networks. Ability to provide technical support, resolve queries, and train end- ...
... . Мы в поиске опытного Delivery manager-а в команду Digital ID ... : Опыт работы в роли Delivery Manager Senior Project Manager Program Manager в B2B и или B2G ...
... the Dean, the Head, General Manager and the University management within ... order to fulfill abovementioned functions, Manager is execute following duties:1) ... Dean, the Head, the General Manager and the University’s management;2) ...
Компания: Nazarbayev UniversityГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Customer Support Associate (Kazakh, Russian, and English Language)
... social chat). Guarantees an unparalleled customer service experience and preserve the ... provide commercial approach to the customer with outstanding capability to present ... least 50 WPM). Preferably with customer service experience. Preferably with online ...
Компания: Спортион эй эм (Sportion TM)Город:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Specialist-Tenant Relations-Abu Dhabi Plaza
... with tenants including penalty regulations. - Support the Senior Manager – Tenant Relations in developing Tenant ... : 3+ years of experience in customer management, Tenant Relations in property ...
Компания: ALDAR EUROASIA PROPERTY MANAGEMENTГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Info desk Operator - Abu Dhabi Plaza Shopping Center
... any query; Handle customer issues, queries, problems, in a ... May be asked to support other work areas (this may ... As and when required, support ADP management initiatives such as collection of information related to customer feedback related to any promotion ...
Компания: ALDAR EUROASIA PROPERTY MANAGEMENTГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Quality Manager
... mission and brand standards, target customer needs, ensure employee satisfaction, and ... the Quality function and builds support for change. CANDIDATE PROFILE Education ... satisfaction for the brand’s target customer. • Analyzes issues and identifies trends. ...
Компания: Sheraton Astana HotelГород:Казахстан, Астана, улица Сыганак, 60/1
... ; Develop, implement and maintain customer data management standards in HubSpot ... customers satisfaction; Ensure excellent customer service delivery by setting high ... , continuously monitoring and improving customer satisfaction levels; Develop and deliver ...
Компания: Crystalia Glass LLCГород:Казахстан, Астана
Зарплата:
от 1400 до 2300 USD
Размещено:
astana.hh.kz
Client support manager (Korean) / Менеджер клиентской поддержки (Корея)
... are looking for a client support manager with knowledge of Korean at ... information Responsibility and care Duties: Support users in Korean, solving problems ...
Компания: Novakid IncГород:Казахстан, Астана
Зарплата:
до 1200 USD
Размещено:
astana.hh.kz
Sales Manager (European market)
... a motivated and driven Sales Manager to join our remote team. ... -organization— Strong communication skills and customer-oriented thinking If you enjoy ...
Компания: Levstal groupГород:Казахстан, городской муниципалитет Таллин, Таллин, Таллин
Зарплата:
до 2500 EUR
Размещено:
almaty.hh.kz
Financial Manager
... with our personalized fees, dedicated customer support and turnkey payment services. Senior Financial Manager Functions: Collecting, interpreting, and reviewing ...
Компания: ЧК ADVANCED PAYMENT SOLUTIONS Ltd.Город:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Regional Field Service Senior Manager Asia Cluster
Regional Field Service Senior Manager Asia Cluster Responsibilities: •Responsible for ... forecasting service sales targets and support the sales team in meeting ... and the ability to anticipate customer needs through maintenance planning and ...
Компания: Город:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Менеджер по работе с клиентами / Support Manager Amazon
... .д. Сейчас мы в поиске Support manager (специалиста службы поддержки клиентов) на ...
Компания: Фидченко Павел ОлеговичГород:Казахстан, Астана
Зарплата:
от 800 до 1000 USD
Размещено:
astana.hh.kz
IT Operations and Support Trainee
... to offer top-notch user support from scratch. By participating, you ... how to provide holistic user support, ranging from identifying problems to ... application of the concepts learned. Support from training coordinators. We will ...
Компания: Epam Kazakhstan (Эпам Казахстан),ТООГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
IT Operations and Support Trainee
... to offer top-notch user support from scratch. By participating, you ... how to provide holistic user support, ranging from identifying problems to ... application of the concepts learned. Support from training coordinators. We will ...