We are looking for a Customer Support Quality Control Specialist with Thai or Vietnamese language, who will oversee the performance of the customer support team, ensuring high service quality and continuous improvement.
Scope of responsibilities:
Supervise the customer support team after the trial period. Ensure high-quality and uninterrupted operation;
Train and evaluate the work of subordinate support operators;
Analyze customer requests and quality metrics, form reports;
Interact with other departments to resolve issues;
Contribute to the development and implementation of operational processes improvements.
Qualifications
Requirements:
2+ years of experience in quality control, customer support, or service management, preferably in the iGaming or gaming sector;
Experience in a quality assurance or monitoring role is a plus;
Strong analytical skills to assess customer support performance and implement improvements;
Excellent communication skills in the Vietnamese or Thai language;
English language would be a plus;
Ability to work in a structured environment, ensuring compliance with quality standards;
Strong attention to detail and problem-solving abilities;
Ability to work in a flexible shift schedule as required.
Additional Information
Remote work
Full time (different working shifts)
Vacation 28 calendar days;
Paid sick leave;
Learning Coverage;
Team Building programs;
Mental Health Programs;
Sport coverage;
Medical insurance.
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