Service Manager

Описание

Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 9000 customers worldwide and counting.

Role Description

As a Service Manager, you will play a pivotal role in supporting and guiding clients to maximize their use of cutting-edge software solutions, with a strong emphasis on client satisfaction and technical proficiency. This position is ideal for individuals passionate about delivering exceptional service, adept at troubleshooting, and eager to thrive in a dynamic, customer-focused environment.

• Familiarity with Syrve software is a significant advantage.

• Proficiency with PC or laptop setups to facilitate work.

• Experience in the restaurant industry is highly desirable. (Especially as a manager or administrator who understands the inner workings of such establishments.)

• Fluency in English (written and verbal) is essential.

• Russian language skills are a strong plus.

• Exceptional written communication skills with attention to detail.

• A customer-centric mindset, committed to resolving diverse user challenges.

• Eagerness to absorb and manage a large volume of technical and industry-specific information.

• Demonstrated ability to thrive in a multitasking environment while maintaining efficiency.

Personal Attributes

• Proactive and solution-oriented approach to client needs.

• High adaptability to dynamic work environments and customer demands.

Responsibilities

• Provide expert guidance to clients on effectively utilizing software solutions.

• Analyze customer needs and deliver tailored recommendations leveraging software features.

• Troubleshoot and resolve client challenges related to reports, finance, accounting, inventory, purchasing, and marketing.

• Diagnose and correct system configuration errors efficiently.

• Monitor and ensure compliance with service level agreements (SLAs).

We Offer

• Engaging work environment with highly qualified specialists.

• Opportunities for professional development and career growth.

• Competitive paid time off and paternity leave.

• The chance to work in an international company with a diverse team.

• Compensation for English language course.

• Comprehensive health insurance coverage.

• Flexible remote work options.