Quality Supervisor

Job Location: ​Astana​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

Are you ready to lead a dynamic team of auditors in ensuring product quality at retail locations?

Main Responsibilities:

As a key player, you'll manage a team of three auditors, preparing weekly and monthly reports to keep everyone on track. Additionally, you'll conduct back-checks, traveling to various cities to verify completed audits, ensuring the highest standards are met.

Your role will involve interacting with auditors, providing field training during the launch of quality audits, and working within Ferrero's internal Qset system. When technical issues arise, you'll liaise with support to resolve any bugs swiftly. You'll also be the first point of contact for consumer inquiries at the Consumer Care Center, handling initial processing with care and efficiency.

Moreover, you'll register partner complaints in the SAP system, ensuring all concerns are addressed promptly. This is your chance to make a significant impact in a fast-paced environment, driving quality and excellence every step of the way.

Who we are looking for:

To excel in this role, you should be an advanced user of MS Office, particularly Excel and PowerPoint. Your experience in quality control will be invaluable, as will your ability to work with reports and analytics.

You thrive in a team environment and possess excellent communication skills. Additionally, your willingness to travel ensures you can conduct audits and back-checks effectively. Knowledge of Qset and SAP systems will give you an edge, helping you navigate our internal processes smoothly.

Ready to bring your skills to a dynamic team? Join us and make a difference!

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.