Change Enablement Manager

Описание

Responsibilities:

• Organize and coordinate the Change Enablement process within ITSM (based on ITIL 4 or the company's own methodology).
• Prepare a Change Impact Assessment: assess the impact of changes on processes, systems and employees.
• Build and implement communication plans, awareness and training programs.
• Interact with stakeholders (business customers, IT teams, support services, etc.).
• Management of risks and resistance to change.
• Development of metrics and reporting on the effectiveness of changes.
• Organization of CAB (Change Advisory Board)
• Support for the implementation of new IT solutions and changes in current functionality
• Adaptation of employees to new tools, systems and processes.

Detailed:

• Develop and execute change enablement strategies that maximize employee adoption and minimize resistance.
• Create detailed Change Enablement plans that include communication strategies, stakeholder engagement, training programs, and performance metrics.
• Act as a central point of contact for all production change initiatives, ensuring alignment with organizational goals and objectives.
• Assess the impact of pproduction changes on business units and support the creation of effective solutions that address potential challenges.
• Communicate changes effectively across the organization, tailoring messages to different stakeholders.
• Facilitate workshops, training sessions, and presentations to guide teams through the change enablement process.
• Track and report the progress of production change initiatives, making adjustments as necessary to achieve desired outcomes.
• Analyze existing business processes to identify inefficiencies and areas for improvement.
• Collaborate with cross-functional teams to develop, document, and implement streamlined processes that enhance efficiency and reduce costs.
• Utilize data-driven methodologies to assess process performance and identify areas for enhancement.
• Implement best practices in process management to ensure continuous improvement and standardization.
• Provide training and support to teams to ensure they understand and adhere to optimized processes.
• Work closely with senior leadership, project managers, and department heads to ensure alignment of production change initiatives with strategic goals.
• Engage with employees at all levels to understand their needs, gather feedback, and foster a culture of openness and collaboration.
• Serve as a change enablement „advocate“ within the organization, promoting a positive mindset towards continuous improvement.

Eligibility requirements:

Education:

• Higher education in management, information technology, organizational development or related.

Experience:

• Experience in IT companies or digital projects from 3 years.
• Practical experience in change management, support for the implementation of new IT systems or processes.
• Experience in ITSM (preferably ITIL 4).

Professional competencies:

• Understanding of ITSM principles and Change Management processes in IT environment
• Project management skills, understanding of Agile/Scrum approaches.
• Experience in conducting Change Impact Assessment and developing change management plans.
• Skills in building communication strategies, preparing training and information materials.

Soft Skills:

• Excellent communication and presentation skills.
• Empathy, ability to work with resistance.
• Proactivity, systemic and strategic thinking.
• Ability to work in multitasking and with different stakeholders

• Stress Resistance
  
  Desirable:
• ITIL 3/ ITIL 4 Foundation certification or higher.
• English proficiency at a level not lower than Upper-Intermediate.

We offer to you:

• Work in an international bank
• Loans for employees at a favorable rate
• No dress-code
• Professional mentors and colleagues
• New modern and cosy office for comfortable work
• Conditions: fixed salary + an attractive and transparent bonus system.