Partner Operations Supervisor (They/She/He)
- Компания: Glovo
- Город , Kazakhstan,
- Зарплата:
- Размещено: 2025-06-30 00:00:00
Описание
If you’re here, it’s because you’re looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.
Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.
YOUR MISSION
Join us and become a key member of Glovo's KZ Operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
As a Partner Operations Supervisor, your mission is to support and execute the day-to-day operational processes that ensure our Partners perform at their best. You will work closely with the Head of Operations and other cross-functional teams to improve the operational KPIs of restaurants and stores on the platform. Your work will directly contribute to enhancing partner satisfaction, customer experience, and courier efficiency
THE JOURNEY
Monitor & Support Performance: Track key partner metrics (e.g., prep times, cancellations, waiting time) and proactively assist underperforming partners with hands-on support and guidance. Daily Execution & Troubleshooting: Act as the go-to person for partners facing daily operational challenges—connectivity, order handling, Glovo app/tool usage—and provide fast, effective solutions. Partner Training & Enablement: Deliver onboarding sessions and refresher trainings to partners, ensuring they are confident in using Glovo tools and following best practices. Feedback Collection: Serve as the first line of contact for partners, gathering feedback and identifying recurring issues to share with the Head of Operations and relevant teams. Support Strategic Projects: Assist in the local execution of pilot projects and process improvements rolled out by the Head of Operations or other teams.Partner Communication: Ensure smooth and consistent communication with partners, especially around changes in process, promotions, or key operational updates.
WHAT YOU WILL BRING TO THE RIDE
Experience: 1+ year in customer service, operations, account management, or field support—ideally in a tech company, startup, or logistics/retail environment. Execution-Oriented: You thrive on completing tasks, solving problems, and following through with partners. Detail-Focused: You pay close attention to details and ensure accuracy in performance tracking and partner communications. Strong Communicator: You can clearly explain processes, tools, and expectations to different stakeholders (in person, over the phone, or via email). Organized: You manage your workload efficiently, juggle multiple priorities, and stay on top of follow-ups. Tech-Savvy: Confident using mobile apps, dashboards, Excel/Sheets, and eager to learn internal Glovo tools. Team Player: You collaborate closely with your team, escalate issues when needed, and contribute to a positive team culture.Languages: Proficient in Kazakh and Russian languages; at least intermediate in English.
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
An enticing equity plan that lets you own a piece of the action. Top-notch private health insurance to keep you at your peak. Monthly Glovo credit to satisfy your cravings! ️ Extra time off, the freedom to work from home a day a week, and the opportunity to work from anywhere for up to three weeks a year! Enhanced paternity leave and nursery benefits. Online therapy and wellbeing benefits to ensure your mental well-being.Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our and check out our and !