Team Lead of Project Department

Описание

About Us

PRpillar is an online reputation management agency helping FinTech brands since 2014. Our portfolio includes over 50+ brands, with some of the most well-known names in the industry.

With a remote team of 40+ professionals from 13 countries and various nationalities, we prioritize well-being, development, and quality.

Our Values:

• Trust: This is the foundational principle of our team
• Transparent Communication: We believe in clear and open dialogue
• Long-term Commitment: We focus on building lasting relationships and sustained success

Who we're looking for

We are looking for a Team Lead of ORM Projects Department to guide our Online Reputation Project Managers in delivering exceptional results for our clients’ brands.

The ideal candidate will be highly organized, have experience in ORM and really strong leadership skills. It is important that this person is great at managing performance and aligning the department’s efforts with the company’s strategic goals and quality standards.

What you’ll be doing

• Own project margin and client NPS
• Research and implement new ORM solutions in alignment with the Product Delivery Director
• Monitor department KPIs and make timely, data-driven decisions
• Analyze workflows and implement optimization initiatives
• Review weekly performance reports and take corrective action
• Handle crisis or critical client situations
• Recruit and onboard new employees, including trial-period training
• Manage one client project personally to maintain professional expertise
• Monitor tickets to identify bottlenecks and recurring issues for strategic prevention

What you should have

• Proven experience in leading teams and/or ORM roles
• Strong organizational and time-management skills
• Experience with performance monitoring and KPI-driven management
• Problem-solving mindset with the ability to handle critical situations
• Excellent communication skills in both English (B2+) and Russian (C1+)
• Ability to align a team’s work with broader company goals and values
• Comfortable working in a remote environment

What we're offering

• Salary that reflects your expertise and impact, aligned with market standards
• Generous PTO 32 days annually: including 20 vacation days and 12 additional day-off flex days + paid sick-leave
• Flexibility and freedom: 40-hour work week with the ability to choose where and when you work most productively
• Professional development: a growth-focused environment with opportunities to expand your expertise
• Open atmosphere: your ideas matter — we love testing fresh approaches, sharing feedback, and making improvements together.
• Corporate culture: friendly, informal, and collaborative. We support each other, enjoy a good laugh, and stay focused on shared goals.