Решать обращения клиентов на русском и английском языках (письменно, через тикет-систему);
Консультировать клиентов по функционалу платформы;
Изучать технические аспекты взаимодействия компонентов системы и помогать в устранении недочетов; помогать коллегам из смежных подразделений в подключении новых клиентов к нашей системе;
Реагировать на внештатное поведение нашей и партнерских систем;
Оповещать партнёров о технических неполадках и изменениях в системе;
Взаимодействовать с платежными провайдерами и внутренними командами;
Расследовать внутренние ошибки системы.
Первый месяц — график 5/2 на период обучения. Далее сменный график 2/2: два дня (09:00–21:00 по КЗ), два выходных, две ночи (21:00–09:00 по КЗ).
Мы ожидаем от тебя:
Опыт работы с системами мониторинга или технической поддержке в банках, финтех компаниях;
Знание и опыт настройки Kibana, Grafana, Zabbix, Excel (продвинутый пользователь);
Опыт работы в Jira/Confluence;
Знание английского на уровне не ниже B1 (Intermediate);
Внимание к деталям, способность работать в режиме многозадачности и эффективно расставлять приоритеты;
Аналитический склад ума, самостоятельность и способность мыслить логически;
Умение грамотно и ясно излагать свои мысли как в устной, так и в письменной форме.
Почему с нами интересно:
В Ecommpay можно глубже прокачивать экспертизу, развиваться как лидер или пробовать новые роли. Ты можешь выбрать куда расти;
Мы ценим автономность и профессионализм - никаких жестких рамок;
Выбирай инструменты и подходы, которые помогут достичь результата;
Здесь есть место для твоих идей и решений, а не просто выполнения задач.
JOB TITLE: - Commissioning and Support engineer OBJECTIVES: - High-quality and efficient technical customer support —- Installation and commissioning of systems on siteAREAS OF DUTIES::- Helping customers solve technical issues with their Axess systems- ...
Компания: Axess Kazakhstan (Аксесс Казахстан)Город:Казахстан, Алматы, Медеуский район, улица Керей-Жаныбек Хандар, 558
Зарплата:
от 400000 KZT
Размещено:
almaty.hh.kz
Technical support engineer
JOB TITLE: - Commissioning and Support engineer OBJECTIVES: - High-quality and efficient technical customer support —- Installation and commissioning of systems on siteAREAS OF DUTIES::- Helping customers solve technical issues with their Axess systems- ...
Компания: Axess Kazakhstan (Аксесс Казахстан)Город:Казахстан, Алматы, Медеуский район, улица Керей-Жаныбек Хандар, 558
Зарплата:
от 400000 KZT
Размещено:
almaty.hh.kz
Technical Support Engineer (L2)
Andersen is hiring a Technical Support Engineer (L2) for a Media & Telecom ... professionalism. Must-haves: Experience in technical support, preferably in video streaming or ... in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Support Engineer (L1)
Andersen is hiring a Support Engineer (L1) for a Media ... , Slack bots, and AI support tools as needed. Must-haves: Experience in a technical support or customer-facing role, ideally ... teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Technical Support Engineer (L1-L2)
... We’re looking for a Middle Technical Support Specialist to provide L1–L2 support to internal employees with technical issues, managing accounts and access ... a 1st and 2nd-line Technical Support Engineer Basic knowledge of Linux command- ...
Компания: QICГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
RF Engineer
... Responsible for customer engineer training. Business skill requirements: 1. Effective communication: Effectively communicate with junior-level customers about technical solutions, project plans, and progress, and obtain customer support and recognition. 2 ...
Компания: Хуавей Текнолоджиз КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
RF Engineer
... Responsible for customer engineer training. Business skill requirements: 1. Effective communication: Effectively communicate with junior-level customers about technical solutions, project plans, and progress, and obtain customer support and recognition. 2 ...
Компания: Хуавей Текнолоджиз КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
After Sales Technical Support Engineer
... documents to local service partner. Technical evaluation for service partner and engineer: engineer qualification evaluation, daily test, and ... above phone or electrical devices technical support experience. Fluent English for daily ...
Компания: СЯОМИ ТЕХНОЛОДЖИС КАЗАХСТАНГород:Казахстан, Алматы, проспект Жибек Жолы, 135
Зарплата:
от 700000 до 1000000 KZT
Размещено:
almaty.hh.kz
Lead Civil and Structural Engineer
... Senior Civil Structural Engineer to plan workload and resources as required.• To ensure the implementation and compliance of all Group policies, procedures and guidelines.• Technical, procedural, and ... support foundations on site when applicable;• ...
Компания: ILF KazakhstanГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Customer Support Specialist
... ensures every user receives outstanding support, timely assistance, and a warm ... fully remotely and provide customer support via text (no calls), using ... :00) Prior experience in customer support Familiarity with CRMs, admin panels, ...
Компания: Genesis Group AGГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Tech Lead, Platform Architecture (AWS)
... least 3 years in a technical leadership or architectural role, ideally within a startup or FinTech environment. Proven record – demonstrable experience ...
Компания: INVESTBANQ TECH LAB LIMITEDГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Customer Support Engineer (no calls)
Мы ищем Customer Support Engineer для работы по графику ... looking for a Customer Support Engineer to work 5 2 from ... : Provide expert level support for our clients on complex ... English. Provide customer support through messaging platforms, analyze reported ...
Компания: Connectivity Solutions (Коннективити Солюшнз)Город:Казахстан, Алматы, улица Тимирязева, 28В
Зарплата: Размещено:
almaty.hh.kz
IT Support & Product Development Specialist (Junior Level)
... or higher. Preferred Experience in technical support or customer success (including internships); Understanding of fintech or banking product fundamentals; Experience ...
Компания: Jet Finance (ТОО Mogo Kazakhstan)Город:Казахстан, Алматы, проспект Назарбаева, 269А
Зарплата: Размещено:
almaty.hh.kz
Senior Application Support Engineer
... a detail-oriented Senior Application Support Engineer to join our team supporting ... apply. Important: On-Call Support (Monday to Friday), 8 hours ... Provide high-quality operational and technical application support for internal business applications Resolve ...
Компания: Epam Kazakhstan (Эпам Казахстан),ТООГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
DevOps Engineer
... of our fintech applications. Responsibilities: Cloud Infrastructure: Design, ... teams to support smooth development, deployment, and maintenance ... . Requirements & Experience: Technical Expertise: Proven experience as a DevOps Engineer with a focus on cloud ...
Компания: ӘСЕМБЕКОВ А.М.Город:Казахстан, Алматы, улица Навои, 208/8
Зарплата:
от 900000 до 1000000 KZT
Размещено:
almaty.hh.kz
Wireless Engineer
... service engineer for engineering project delivery. Be able to handle various basic technical problems. 2. Be responsible for wireless maintenance engineers, perform maintenance and fault analysis on 2G 3G 4G 5G and OMC wireless products, and support ...
Компания: Хуавей Текнолоджиз КазахстанГород:Казахстан, Алматы, проспект Достык, 210Б
Зарплата: Размещено:
almaty.hh.kz
Senior Network Security Engineer
... tools. Senior Network Security Engineer will work closely with other ... documentation and demonstrations Support and development of the network ... of the solution architecture, technical tasks, other technical project operational documents. Experience: At ...
Компания: Неткрэкер Текнолоджи КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Support engineer
... бизнес-процессами. Сейчас мы ищем Support Engineer.Чем предстоит заниматься:— Тестирование входящих ...
Компания: OpenHCГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Middle / Senior Backend Developer (Python)
... RESTful APIs and microservices to support various banking and fintech applications. • Documentation: Maintain clear and comprehensive technical documentation for backend systems and ...
Компания: ӘСЕМБЕКОВ А.М.Город:Казахстан, Алматы, улица Навои, 208/8
Зарплата:
от 1200000 до 1600000 KZT
Размещено:
almaty.hh.kz
Electrical Design Engineer
... opportunity for an engineer with strong technical skills and experience in electrical ... , analyze, and resolve technical issues and challenges related to ... design processes. Provide technical guidance and support throughout the design and implementation ...
Компания: Международный Аэропорт Алматы, АОГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Building & Infrastructure Technical Manager
... procedures (SOPs) and checklists- Provide technical inputs for commercial proposals and prepare project budgets- Conduct technical audits and support and lead OPEX missions- Act ...
Компания: Бюро Веритас Казахстан Индастриал СервисезГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Technical homologation specialist
... of Company. Downloading and verification technical data from corporate vehicles database. Applying application to Certification authority. Uploading data into the electronic passport system. Conduct and support vehicles and spare parts in ...
Компания: Тойота Мотор КазахстанГород:Казахстан, Алматы, проспект Достык, 232
Зарплата: Размещено:
almaty.hh.kz
Technical homologation specialist
... of Company. Downloading and verification technical data from corporate vehicles database. Applying application to Certification authority. Uploading data into the electronic passport system. Conduct and support vehicles and spare parts in ...
Компания: Тойота Мотор КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Legal Counsel, Central Asia (CEAS) Region
... to arbitration or litigation procedures. Support of various in-house disciplines (project management, engineering, supply, construction).• Interest to understand technical correlations including understanding of interfaces ...
Компания: Метсо КазахстанГород:Казахстан, Алматы, Алмалинский район, улица Жамбыла, 100
Зарплата: Размещено:
almaty.hh.kz
Junior Java backend Support
... орны: Алматы қаласы RESPONSIBILITIES: Provide technical support for Java backend issues to ... of Java backend development or technical support; familiarity with Spring Boot and microservices architecture is a plus Technical Skills: Proficiency in Java (Java ...
Компания: Jana PostГород:Казахстан, Алматы, Наурызбайский район, микрорайон Калкаман-3, улица Каракулова, 40
Зарплата: Размещено:
almaty.hh.kz
DevOps Engineer
... channel support systems. The project is the ... providing technical input on infrastructure, automation, and deployment strategies. Must-haves: Proven experience as a DevOps Engineer for 4+ years. Hands-on ... in FinTech, Healthcare, Retail, Telecom, and others. ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Senior DevOps Engineer (AWS)
... , and support. Maintaining live products and services by measuring and monitoring availability, latency, and overall system health. Must-haves: Experience as a DevOps Engineer for 5+ years in AWS ... in FinTech, Healthcare, Retail, Telecom, and others. ...
Компания: AndersenГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Senior Water Supply and Sewage Engineer
... construction site if necessary; Technical support to Construction (as needed). Site ... , as necessary; Provide support to the project team, share ... SN SP RK, GOSTs, Technical Regulations, VSN, VNTP on Water ... of a Water supply engineer or any similar is welcome. ...
Компания: Seingim KazakhstanГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Full Stack Engineer
... looking for a foundational engineer to help us build the ... As a Full Stack Engineer, you wont just be writing ... pragmatic and product-minded engineer who thrives on autonomy and ... projects and make key technical decisions. Fully Remote: Work from ...
Компания: OVERMIND TECHNOLOGY LTDГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Biologicals Market Developer
... yield quantity and quality Provide technical support to Sales Representatives, partners and ... you are a proactive agricultural engineer with a passion for driving ... 3 years of experience in technical sales responsibilities with the crops ...
Компания: Кортева Агрисаенс КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Business Analyst
... , training, administration, optimization, process automation, technical support, and business analytics consulting.Our ... solution team. Nice to Have:Technical Skills & Tools: Experience configuring or ...
Компания: effieГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
IT Service Desk Team Lead
... and or Level 2 support). Assign tasks and monitor SLA compliance and incident priorities. Escalate and resolve complex technical issues. Ensure high-quality service ... experience in managing a technical support team.• Experience with ticketing systems ( ...
Компания: Deloitte DKUГород:Казахстан, Алматы, проспект Аль-Фараби, 36
Зарплата: Размещено:
almaty.hh.kz
IT Engineer
Responsibility: Deployment and support of OpenStack clouds and Ceph ... only on L1 and L2 technical support levels, but on the level ... 3 years of IT DevOps Engineer related experience. At least 2 ...
Компания: Неткрэкер Текнолоджи КазахстанГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Senior HVAC Engineer
Senior HVAC Engineer - leading engineer for design, calculation and ... supply, architecture). Authors and technical supervision at the construction site. ... thermal engineering and aerodynamics. Higher technical education with emphasis on Mechanical ...
Компания: СтамгазстройГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Mechanical Engineer (Static Equipment)
... & Reactors, Piping supports & auxiliary structures. Technical education - Mechanical engineer Relevant work experience - not less ...
Компания: СтамгазстройГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Field Service Engineer
... two Field Service Engineers to support our customers located in the Eurasia & Turkey region. These positions execute all activities for technical field service programs for product ( ... high standards and quality of technical work. Drives the development of ...
Компания: Катерпиллар Центральная АзияГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Junior Porject Engineer
... study of information, technical data, indicators and work results, ... calculations - Conducts examination of technical documentation, - Carries out supervision and ... standards Requirements: - Higher technical education or professional background (mechanical ...
Компания: GlobalinkГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Mechanical Engineer Static Equipment
... , client specifications, and safety standards. Support procurement by evaluating vendor offers and providing technical clarifications. Coordinate with process, piping, ...
Компания: Seingim KazakhstanГород:Казахстан, Алматы
Зарплата: Размещено:
almaty.hh.kz
Geologist
... point of contact for customer technical issues, questions and escalations. This will include liaising with Orica support, product owners, architects, developers and ...
Компания: Орика-Казахстан, АОГород:Казахстан, Алматы, проспект Достык, 232