Technical Support Engineer

Описание

At LeverX, we have had the privilege of delivering 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence.

We are looking for a Technical Support Engineer to join us. Let’s see if we are a good fit for each other!

what we offer:

Projects in different domains: Healthcare, manufacturing, e-commerce, fintech, etc. Projects for every taste: Startup products, enterprise solutions, research & development projects, and projects at the crossroads of SAP and the latest web technologies. Global clients based in Europe and the US, including Fortune 500 companies. Employment security: We hire for our team, not just a specific project. If your project ends, we will find you a new one. Healthy work atmosphere: On average, our employees stay in the company for 4+ years. Market-based compensation and regular performance reviews. Internal expert communities and courses. Perks to support your growth and well-being.

Requirements:

3+ years in technical support, customer success, or similar client-facing roles. Familiarity with Java 17 and Spring Boot 3. Experience with RESTful APIs, webhooks, and other integrations, including testing, debugging, and automating API workflows. Knowledge of logging and monitoring tools (., Kibana, Grafana). Customer-focused mindset and ability to stay calm under pressure. Ability to work effectively with global teams. Willingness to handle minor development fixes. Continuous learning mindset — eager to expand skills and product knowledge. English B2+.

nice-to-have skills:

Hands-on experience with ServiceNow. Familiarity with CI/CD pipelines and DevOps tools. Experience with Kafka or event-driven systems. Knowledge of any cloud platform (AWS, GCP, Azure). Understanding of microservices and distributed systems. Experience with authentication standards (OAuth, SAML, .

responsibilities:

Serve as the first point of contact for customer issues, providing 1st and 2nd level support. Communicate clearly and professionally with clients and end-users. Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner. Collaborate with engineering and product teams to escalate and resolve advanced cases. Develop and maintain technical documentation, FAQs, and knowledge base articles. Identify and implement process improvements to enhance the customer experience. Build deep expertise in the product domain from both business and technical perspectives.

Technical Support Engineer

Area

Back-end Development

Location

Kazakhstan, Uzbekistan, Georgia