Ensure adequate order management to maximize revenues and customer satisfaction
Analyze cancelled orders and returns
Analyze and resolve problematic orders of marketplace.
Initiate refund to consumers of returned orders
Act as the logistics liaison, optimizing day-to-day order fulfillment and ensuring timely and efficient order processing (inform about cancelation, changing delivery address, delivery number and other consumer cases)
Support eStore call center in cases with: problematic orders, order return processes
Prepare closing documents (approval) and calculate partner's commissions
Your Background at a Glance:
Solved complex cases in customer support
Step-by-step problem solving
Have done similar operational work
Take a special interest in processes and their details
It would be a big plus if you have been involved in analytics
Our Promise to You:
Work Your Way: embrace a flexible schedule starting from 7AM up to 7PM
Level Up Anytime: get unlimited access to premium online training platforms
Stay Healthy, Stay Happy: full medical insurance coverage
Annyenghaseyo to New Skills: dive into Korean language classes
Move, Stretch, Thrive: from fitness reimbursements to weekly yoga sessions
Fuel Up on Us: enjoy daily lunch allowance
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