1.1. Специалист службы поддержки с немецким языком (далее – сотрудник) осуществляет поддержку клиентов на немецком языке по различным каналам связи (телефон, email, чат). 1.2. Подчиняется руководителю отдела поддержки клиентов. 1.3. В своей работе руководствуется внутренними инструкциями, политиками компании и законодательством.
2. Должностные обязанности
2.1. Консультирование клиентов на немецком языке по продуктам и услугам компании. 2.2. Решение вопросов клиентов, обработка жалоб и предоставление необходимой информации. 2.3. Работа с системами тикетов (CRM, Helpdesk) и своевременное обновление данных. 2.4. Взаимодействие с другими отделами для решения сложных запросов. 2.5. Подготовка отчетности о проделанной работе. 2.6. Перевод документации и клиентских запросов при необходимости.
3. Требования к кандидату
3.1.Знание немецкого языка на уровне C1-С2 (устное и письменное общение). 3.2. Опыт работы в службе поддержки или схожей сфере (желательно). 3.3. Грамотная речь, стрессоустойчивость, внимательность. 3.4. Владение ПК, умение работать с CRM-системами. 3.5. Навыки делового общения и решения конфликтных ситуаций.
4. Условия работы
4.1. График работы: сменный/офис/удаленно (в зависимости от компании). 4.2. Оплата: фиксированный оклад + бонусы за качество работы. 4.3. Обучение и тренинги по продукту/сервису компании. 4.4. Возможность карьерного роста.
... our Customer Support tools. You are able to ... translate data into actions and make the rest of the core team understand how Team Leads are progressing according to the KPI’s. You are fluent in ...
Компания: Wolt TechnologiesKazakhstan (Вольт Технолоджис Казахстан)Город:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Customer Support Specialist
... . We are looking for a Customer Support Specialist to join the growing support team of our web-based ... : 1+ year experience as a Customer Support Specialist (сhats, emails, tickets); Ability ...
Компания: MayflowerГород:Казахстан, Лимасол, Αρχιεπισκόπου Μακαρίου Γ'
Зарплата: Размещено:
astana.hh.kz
Customer Support Manager
... team and looking for a Customer Support Manager. Do you have what ...
Компания: G5EN KAZГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Technical Support Engineer
... 3+ years in technical support, customer success, or similar client-facing ... .g., Kibana, Grafana). Customer-focused mindset and ability to ... point of contact for customer issues, providing 1st and 2nd level support. Communicate clearly and professionally with ...
Компания: LeverXГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Student Support Assistant (SEN) – Middle School
... Responsibilities: Provide one-on-one support to the student during lessons, ... completing classroom tasks and assignments Support the development of English language ... recommended by the school’s Student Support Team or SEN Coordinator Monitor ...
Компания: Kazakhstan International School AstanaГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Product Manager
... We’re looking for a Customer-Facing & Solutions Product Manager who ... & Expertise: Use Enji daily (Agent, Summarizer, Dashboards, Standups, Worklogs). Know its limits and suggest step-by-step improvements. Operational Support: Step in where things break. ...
Компания: Mad DevsГород:Казахстан, Астана
Зарплата:
до 3500 USD
Размещено:
astana.hh.kz
Operational Support Manager
... be the full-time Operational Support Manager in Astana (Service Project) ... process improvements, and contribute to customer satisfaction through effective project execution and support. You’ll specifically take care of ...
Компания: AlstomГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Operations Engineer
... operations, maintenance, and engineering support groups in resolving problem areas ... Synergy actions assigned to Production Support Team. Support of annual FFSD activity. Take ... field technicians if requested. Support any type of inspections. Review ...
Компания: FSSAГород:Казахстан, Актау
Зарплата: Размещено:
aktau.hh.kz
Manager Financial Planning & Analysis
... trends in field of expertise. Support the monthly closing along with ... pro-activity. High degree of customer orientation. Ability to accept and ... multiple sources (SAP, Excel, BI). Fluent in English (written and spoken). ...
... , sales and marketing based on customer requirements Work closely with developers to execute requirements and resolve issues Provide user training sessions when needed Provide ongoing support for post-implementation We can ...
Компания: ItransitionГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Financial Controller
... across systems. 3. Risk & Compliance Support Assist in preparing monthly quarterly ... Compliance and Legal teams to support KYC, AML, and other regulatory ... -functionally to resolve issues and support operational excellence. Required experience and ...
Компания: ЧК ADVANCED PAYMENT SOLUTIONS Ltd.Город:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
PHP/Go Backend Developer
... Limassol office. Responsibilities Development and support of business tasks; Work on ... Cyprus work visa with full support for your relocation and visa ... first month, and full relocation support to make your move smooth ...
Компания: MayflowerГород:Казахстан, Лимасол, Αρχιεπισκόπου Μακαρίου Γ'
Зарплата: Размещено:
almaty.hh.kz
PHP/Go Backend Developer
... Limassol office. Responsibilities Development and support of business tasks; Work on ... Cyprus work visa with full support for your relocation and visa ... first month, and full relocation support to make your move smooth ...
Компания: MayflowerГород:Казахстан, Лимасол, Αρχιεπισκόπου Μακαρίου Γ'
Зарплата: Размещено:
astana.hh.kz
IT Operations and Support Trainee
... to offer top-notch user support from scratch. By participating, you ... how to provide holistic user support, ranging from identifying problems to ... application of the concepts learned. Support from training coordinators. We will ...
... to offer top-notch user support from scratch. By participating, you ... how to provide holistic user support, ranging from identifying problems to ... application of the concepts learned. Support from training coordinators. We will ...
Компания: Epam Kazakhstan (Эпам Казахстан),ТООГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Инженер по продажам / Sales Engineer
... with other departments to exceed customer expectations? Then we have an ... your business relations · You are fluent local languages to meet customers’ ... your expertise even further, we’ll support you with continuous learning and ...
Компания: GRUNDFOS KAZAKHSTANГород:Казахстан, Астана, улица Аскара Токпанова
Зарплата: Размещено:
astana.hh.kz
SAP EHS Consultant
... performance reviews. Valuable perks to support your growth and well-being. ... cross-functional and international teams; Fluent in English (spoken and written); ... guidelines; Provide post-go-live support and continuous improvement of EHS ...
Компания: LeverXГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Loyalty Product Tribe / CVM and Loyalty Tribe Lead
... seamless user journey. To maximize customer lifetime value across channels and ... , and marketing teams Develop customer segmentation models, lifecycle programs, and ... communication, and stakeholder management skills. Fluent in English; Azerbaijani and or ...
Компания: Kapital BankГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
SAP PP Consultant
... industrial leaders. Professional Development: We support your growth through structured development ... training, and language courses (English, German) to support continuous growth. Corporate Events: Participate ...
Компания: LeverXГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Full Stack Developer (.NET+React)
... processing of road violations.The customer is a leading German provider of photonics-based technologies, ... based on business needs or customer requirements. Preparing and maintaining documentation. ...
Компания: AndersenГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
SAP PP Consultant
... industrial leaders. Professional Development: We support your growth through structured development ... training, and language courses (English, German) to support continuous growth. Corporate Events: Participate ...
Компания: LeverXГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Senior Legal Advisor
... preferrable. - Experience in litigation support and corporate governance. - Excellent communication ... and agreements etc.; - To provide support in handling state inspections, litigation; - ... to company activities; - To provide support to other members of the ...
Компания: Bolashak AtyrauГород:Казахстан, Актау
Зарплата: Размещено:
aktau.hh.kz
IT Service Desk Senior Specialist
... (Windows, mobile devices, etc.). User Support & Communication - Serve as a point ... to security policies and procedures. - Support access management and user account ... experience in managing a technical support team.3. Knowledge and Skills:• ...
Компания: Deloitte DKUГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Support manager
... на линию в статусе “Junior Support Manager”.— После успешного прохождения испытательного ... срока соискатель переходит на позицию “Support Manager”;— Программа ротаций внутри подразделения ...
... and stores for task scheduling Support equipment commissioning, calibration, and overhaul ... L2.1 CONTROL OF GROUND SUPPORT EQUIPMENT AND CALIBRATION TOOLS Follow ...
Компания: Qazaq Air, АОГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Support Team Lead (iGaming)
Мы ищем опытного Support Manager, который сможет выстроить эффективные ... гибкости. Перспективы карьерного роста до Support Lead и выше (управление другими ...
Компания: Частная компания “Automated Communication Solutions Ltd.”Город:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Комплаенс-офицер / Офицер по противодействию отмывания денег/ Compliance Officer/MLR Officer
... Rules (AIFC); Conducting and documenting Customer Due Diligence and Enhanced Due ... : Risk-Based Approach, Internal Reporting, Customer Risk Assessment and others.; Running ... International Law and or Economics Fluent in English, Upper-Intermediate level ...
Компания: Dasco Consulting GroupГород:Казахстан, Астана
Зарплата:
от 500000 KZT
Размещено:
astana.hh.kz
РІ System Senior Manager
... OSIsoft PI system. Provide technical support and training to end-users ... to continuous improvement initiatives and support the integration of new digital ... of working independently and collaboratively. Fluent English (both written and spoken). ...
Компания: СП КАТКОГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Data Analyst (Finance)
... vision is to enable any customer to instantly book any route ... to provide them with analytical support. Preparing data for any ad ... - oriented person. Mathematical thinking. Fluent English. Benefits: Engaging work on ...
Компания: 12Go AsiaГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
PR Specialist
... campaigns, including social initiatives, charitable support, sponsorships, CSR projects, conferences, and ... : Bachelor’s degree Language requirements: Kazakh (fluent), Russian (fluent), English (fluent).
Компания: Bolashak AtyrauГород:Казахстан, Актау
Зарплата: Размещено:
aktau.hh.kz
Quality Manager
... high-quality locomotives that meet customer expectations, regulatory standards, and internal ... compliance with regulatory and customer-specific requirements. Team Leadership & Development ... , and other quality tools. Fluent in English, Russian and Kazakh. ...
Компания: Wabtec Corporation, ТМ (Филиал компании «Транспортейшн Глоубэл Эл-Эл-Си»в Республике Казахстан)Город:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Plant Operations Director
... a key role in enhancing customer relationships and driving new business ... growth. - Team engagement to drive customer satisfaction throughout the organization while ... , make decisions, and solve problems. Fluent Kazakh, Russian and English language ...
Компания: Wabtec Corporation, ТМ (Филиал компании «Транспортейшн Глоубэл Эл-Эл-Си»в Республике Казахстан)Город:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Senior SAP ABAP Developer
... projects, with rare short-term support contracts. Expert communities and internal ... performance reviews. Valuable perks to support your growth and well-being. ... -to-have skills: Knowledge of German. Experience with SAP Fiori Design ...
Компания: LeverXГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Junior Assistant
... provides essential administrative and clerical support to the Office of the ... and Responsibilities Provide administrative support to the Vice Chancellor’s office, ... Experience in administrative, clerical, or customer-facing roles (preferred). Proficiency in ...
... this role will be to support the Know Your Customer (KYC) and due diligence processes, ... regulation. Key Responsibilities: KYC Process Support: Assist in conducting thorough and ... date and complete. Risk Assessment: Support senior analysts in assessing client ...
Компания: Astana International ExchangeГород:Казахстан, Астана
Зарплата:
до 120000 KZT
Размещено:
astana.hh.kz
Dynamics 365 Business Central Functional Consultant
... 365 Business Central Develop and support project documentation including the requirements ... of the system Provide ongoing support and troubleshooting for clients post- ... detailed guidance Strong communication and customer-facing skills Excellent verbal and ...
Компания: ItransitionГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
Junior Associate
... and transactional expertise, providing legal support across industries such as energy, ... reports and summaries for clients. Support in structuring transactions, preparing shareholder ...
Компания: UnicaseГород:Казахстан, Астана
Зарплата: Размещено:
astana.hh.kz
International Coordinator (Cardiff University Kazakhstan)
... immigration and consular advice and support for academic staff and other ... accompanying documents; submitting documents in support of obtaining entry visas, work ...
Компания: Общественный фонд Qualified Centre of EducationГород:Казахстан, Астана, улица Сыганак, 38/1
Зарплата: Размещено:
astana.hh.kz
Junior System Administrator
... , network and user support, security, and system maintenance. Strong ... components) Network Configuration & Support on user’s workplaces: Ensure seamless ... loads desktop OS User Support: Provide efficient technical support to end-users, troubleshooting issues ...